Sudhriti Kundu Mondal
Richmond,Canada
Summary
Hardworking and passionate job seeker with strong organizational skills. Friendly and reliable candidate offering professional customer service. Cash Management, Coaching and Mentoring, Product and Service Sales, Time Management Skills, Verbal and Written Communication
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
plaza premium group
Vancouver, British Columbia
07.2024 - Current
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Managed reservations, waitlists, and special requests for large parties.
- Adhered to all safety regulations set forth by the restaurant management team.
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Assisted with setting up banquet rooms for special events.
- Upsold appetizers, drinks, desserts. when appropriate.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Verified accuracy of orders before delivering them to customers' tables.
ACTIVITY & RECREATION EXPERT
FAIRMONT HOT SPRINGS RESORT
BC, CANADA
04.2022 - 11.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Prepared merchandise for sales floor by pricing or tagging
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction
- Opening and closing of pools
- Ensuring all guests are accommodated in timely manner
- Executing and planning various guest recreation activities (hiking, movie night, horse riding tour, resort tour, cultural events etc.)
- Administration, Reservation & promotions for various upcoming events.
RESATURANT SERVER
BOARDWALK
Invermere, British Columbia
04.2022 - 11.2022
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Assisted other servers as needed during peak hours or special events.
- Processed payments from customers using cash registers or POS systems.
- Greeted and seated customers promptly, courteously, and professionally.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Followed up on guest requests in a timely manner.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Managed multiple tasks simultaneously while providing excellent customer service.
Education
MASTERS IN SOCIOLOGY
01.2018
BACHELORS IN SOCIOLOGY
01.2016
Skills
- Hardworking
- Passionate
- Organizational skills
- Customer service
- Cash Management
- Coaching and Mentoring
- Product and Service Sales
- Time Management Skills
- Verbal and Written Communication
- Dining customer service
- High-volume dining
- Menu Memorization
- Conflict Resolution
- Reservation coordination
- Wine Pairings
- Dining crew workflow optimization
- Special dietary requirements
- POS system operations
- Menu presentation
- Safe Food Handling
- Guest Relations Management
- Food inspection
- Table setting arrangements
- Reservations Coordination
- Cash Handling
- Server Support
- Table Bussing
- Food station setup
Certification
- Certified (SERVE IT RIGHT CERTIFICATE)
- Nominated as employee of the month for extraordinary job at work in the month of July, 2022 in Fairmont hot springs resort, BC, Canada
- Completed a 5-year degree in bachelors of Bharatanatyam Dance from Parchin Kala Kendra.
- WEBEL computer certification
Linguisticcapability
English, Bengali and Hindi
Personal Information
Date of Birth: 04/13/1994
Hobbies and Interests
Dancing, Singing, Drama, Crafting and Exploring Myself.
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge -Sudhriti Kundu Mondal
Timeline
Restaurant Hostess
plaza premium group
07.2024 - Current
RESATURANT SERVER
BOARDWALK
04.2022 - 11.2022
ACTIVITY & RECREATION EXPERT
FAIRMONT HOT SPRINGS RESORT
04.2022 - 11.2022
MASTERS IN SOCIOLOGY
BACHELORS IN SOCIOLOGY
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