Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Corniola

Richmond

Summary

5+ years experience in providing excellent customer service skills to customers and employers. Well spoken and professional team player eager to start a new journey

Overview

7
7
years of professional experience

Work History

Waitress

H&J’s Restaurant
08.2019 - Current
  • Served and took food orders with a friendly and caring manner while having superb customer service skills
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Prepared beverages and filled food orders for customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.

Cashier/Catering Assistant

Cafe Oasis
04.2018 - 08.2019
  • Took orders with cash and card payments
  • Cleaned the cafe with proper sanitation skills
  • Ordered food items and supplies needed to fulfill catering jobs.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared items for catering events or during high-volume shifts.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including cash and credit purchases or refunds.

Sales Associate

Planet Tan
02.2017 - 04.2018
  • Increased sales of tanning packages and products by effectively communicating their benefits to clients.
  • Improved customer satisfaction by providing personalized tanning recommendations based on skin type and desired results.
  • Maintained a clean and hygienic salon environment, ensuring the safety and comfort of all guests.
  • Assisted customers with proper use of tanning beds, ensuring optimal results and minimizing the risk of skin damage.
  • Managed appointment scheduling efficiently to maximize salon utilization and minimize wait times for clients.
  • Educated clients on safe tanning practices, reducing the likelihood of burns or other adverse effects.
  • Conducted regular equipment maintenance checks to ensure proper functioning and compliance with safety regulations.
  • Handled cash transactions accurately, reconciling daily sales reports for management review.
  • Organized client records efficiently, enabling quick access to relevant information when needed.
  • Supported overall salon operations as needed, including opening/closing procedures and staff training initiatives.

Education

Diablo Valley College
Pleasant Hill, CA

High School Diploma -

Independence High School
Brentwood
06.2015

Skills

  • Dependable
  • Always on time
  • Friendly and inviting
  • Multi-tasker

Timeline

Waitress

H&J’s Restaurant
08.2019 - Current

Cashier/Catering Assistant

Cafe Oasis
04.2018 - 08.2019

Sales Associate

Planet Tan
02.2017 - 04.2018

Diablo Valley College

High School Diploma -

Independence High School

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Nicole Corniola