Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Johan Yohana

Woodbridge,ON

Summary

  • A professional, dedicated, and team-oriented individual determined to contribute to valuable, welcoming, and effective customer service experiences and improve the quality of communication skills while gaining new experiences and skill sets for everyday interactions. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

Glentel (Wirelesswave)
Vaughan, ON
12.2021 - 04.2024
  • Lead and supervised a team of employees, providing guidance, support, and coaching to ensure optimal performance while conducting regular performance evaluations, offering feedback, and implementing training programs to enhance team productivity and development
  • Constructed and maintained positive relationships with customers, providing ongoing support and addressing inquiries related to wireless plans, residential services, and cell phones for various cellular carrier companies.
  • Implemented effective sales techniques, including consultative selling and needs analysis, to match customers with the most appropriate products and services
  • Demonstrated expertise in understanding and effectively communicating complex technical features of wireless devices and services to customers, resulting in increased product adoption and customer satisfaction.

Apple Advisor

Best Buy
08.2021 - 11.2021
  • Conducted product demonstrations and tutorials to showcase key features and benefits, helping customers make informed purchasing decisions
  • Maintained current knowledge of applicable sales and product changes to provide the best possible service to all customers by identifying the most appropriate solutions based on their requirements
  • Met or exceeded sales targets and quotas by proactively engaging with customers, identifying their needs, and recommending appropriate products and services.
  • Collaborated with other departments to ensure successful delivery of services and products. Created successful strategies to develop and expand customer sales.

Technology Advisor

Staples Canada
01.2017 - 06.2021
  • Provided technical advice and support to customers regarding the installation and operation of computer hardware, software, networks, and peripherals.
  • Proactively engaged customers on the sales floor, actively listening to their needs and offering tailored solutions to meet their requirements
  • Demonstrated patience and empathy when addressing customer inquiries, troubleshooting technical issues, and resolving concerns to ensure a positive and satisfying shopping experience.
  • Assisted in the development of new systems and technologies for use in business operations.

Education

Diploma -

Ascension of Our Lord Catholic Secondary School
06.2019

Skills

  • Computer and analytical skills
  • Microsoft Office Suite (Word, PowerPoint, and Excel)
  • Sales monitoring
  • Recruitment and hiring
  • Business Administration
  • Strategic Planning
  • Sales Growth
  • Orientating and training
  • Schedule oversight
  • Staff Development
  • Customer Relationship Management (CRM)
  • Team motivation
  • Retail Operations Management

Certification

Basic Life Support CPR with BVM, 08/2023, 08/2025

Languages

English
Professional
Arabic
Native/ Bilingual

Accomplishments

  • District 2023 Top Sales Award - Glentel

Recognized as the highest-performing sales leader for the District in 2023, this prestigious award celebrates exceptional dedication, strategic acumen, and outstanding achievement in surpassing sales targets and driving revenue growth. Demonstrating unparalleled professionalism, market insight, and a commitment to exceeding expectations, the recipient exemplifies excellence in salesmanship and contributes significantly to the success and profitability of the organization.

References

References available upon request.

Timeline

Assistant Manager

Glentel (Wirelesswave)
12.2021 - 04.2024

Apple Advisor

Best Buy
08.2021 - 11.2021

Technology Advisor

Staples Canada
01.2017 - 06.2021

Diploma -

Ascension of Our Lord Catholic Secondary School

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Johan Yohana