Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sandeep Kaur Rai

92 Brousseau Avenue TIMMINS,ON

Summary

Dynamic Assistant Manager at Wendy's with proven expertise in enhancing operational accuracy and customer satisfaction. Skilled in conflict resolution and inventory management, I effectively trained teams to boost performance. My strong analytical abilities and communication skills drive results, ensuring efficient service delivery and a positive work environment. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

Wendy's
Timmins, Canada
09.2018 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Planning schedules and delegating assignments to meet coverage and service demands.
  • Understand customer needs and recommend solutions to their concerns.
  • Responding and resolving customer concerns using standard procedures.
  • Building a positive, diverse and equitable work environment by promoting team effectiveness.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Delivered in-depth training to workers and customer-facing roles to promote strong team performance.
  • Ordered new supplies and keep records of inventory to maintain service levels.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Resolved conflicts between team members in an effective manner.

Office Administrator

Reliance Retail
Khanna, INDIA
01.2016 - 02.2018
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Created PowerPoint presentations for internal use or external clients when required.

Scheduling Coordinator

Aadya IT Solutions
01.2016 - 11.2016
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Set up appointments with customers.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Handled travel arrangements for number of persons staff and processed all trip expenses.
  • Checked prices and calculated totals for accurate invoice processing.

Education

Tow Year Diploma - Business General

Northern College of Applied Arts And Technology
South Porcupine, None
04-2020

Skills

  • Effective communicator
  • Oral communication
  • Written communication
  • Strong analytical skills
  • Problem solving
  • Computer skills
  • Organizational abilities
  • Punctuality
  • MS Office
  • MS Word
  • MS Excel
  • MS PowerPoint
  • MS Project
  • MS Outlook
  • Administrative tasks
  • Accuracy
  • Detail oriented
  • Deadline management
  • Database management
  • Customized computer system operation
  • Documentation
  • Data entry
  • Information retrieval
  • Data sheet analysis
  • Administrative skills
  • Organizational skills
  • Multi-tasking
  • Fast-paced environment
  • Quality emphasis
  • Tender preparation
  • Budget preparation
  • Final report preparation
  • Inventory datasheets preparation
  • Office administration coordination
  • Problem solving within office departments
  • Progress report management
  • Conflict resolution
  • Inventory management
  • Customer service
  • Communication skills

Certification

  • G License
  • food and safety certificate

Timeline

Assistant Manager

Wendy's
09.2018 - Current

Office Administrator

Reliance Retail
01.2016 - 02.2018

Scheduling Coordinator

Aadya IT Solutions
01.2016 - 11.2016

Tow Year Diploma - Business General

Northern College of Applied Arts And Technology

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Sandeep Kaur Rai