Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Accomplishments
Languages
Timeline
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Paul Morales

Paul Morales

Restaurant Manager
Saskatoon,Sk

Summary

Detail-oriented, determined leader with 10+ years of Restaurant Management experience recruiting, hiring, and developing productive staff that maintains brand integrity, optimizes revenue, and delivers enjoyable dining experiences for customers.

Seasoned Restaurant Manager bringing proven success in operational efficiency. Known for improving customer satisfaction and maintaining high standards of service while effectively managing costs. Strengths include strategic planning, team leadership, and innovative problem-solving skills. Notably reduced operating costs in previous role by implementing process improvements and staff training programs.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant Manager

Taco Time
Saskatoon, Canada
08.2022 - Current
  • Supervised, coordinate and schedule activities of staff who prepare, portion and serve food
  • Estimate and order ingredients and supplies and required for meal preparation
  • Establish methods to meet work schedules
  • Maintain record of stocks, repairs, sales and wastages
  • Train staff in job duties, sanitation and safety procedures
  • Ensure that food and service meet quality control standards
  • Prepare food according to company guidelines and standards

Restaurant General Manager

Wendy's
Saskatoon, Canada
06.2023 - 06.2024
  • Train, monitor and reinforce Food Safety procedures to store management and crew employees
  • Ensure all food safety procedures and training tools are executed according to Company policy and health/sanitation regulations; take corrective actions as needed
  • Maximize store sales goals versus budget and prior year(s)
  • Develop appropriate plans to resolve unfavorable trends and enhance sales
  • Maximize profit goals versus budget and prior year
  • Manage food, labour and paper costs and other controllable expenses
  • Ensure the continual improvement of QSC standards on all day parts
  • Developing subordinates to maximize their contributions to future promotability
  • Execute proper training and development through established systems and practices
  • Ensure execution of restaurants HR programs and maintaining proper staffing levels
  • Utilize ongoing systems for the recruitment, development, recognition of store management and crew
  • Ensure store compliance with Company operating policies and procedures

Supervisor

A&W
Hinton, Canada
07.2021 - 07.2022
  • Supervised and coordinate activities of staff who prepare portion food, ensure food service quality control, maintain record of stock, repairs, sales and wastage, Prepare and submit reports, prepare food order summaries for chef, establish work schedules and methods to meet work schedules, train staff in job duties, sanitizing and safety procedures, address customer complaint or concern

Restaurant General Manager

Burger King
, Kuwait
06.2019 - 07.2021
  • Company Overview: Kuwait
  • Monitor the food cost and all manager controllable ensuring that the set allocated budget was achieved based on P&L
  • Preparing Financial documents of the location such as invoices, bills and account payables
  • Monitor all restaurant segment performance and Analyze all weak point and make action plan
  • Direct In-charge of planning, organizing, Managing and people development
  • Ensure that payroll is submitted on time
  • Managing internal and external audit
  • Prepare annual location budget and submit to district manager
  • Kuwait

Assistant Restaurant Manager

Burger King
, Kuwait
07.2018 - 06.2019
  • Company Overview: Kuwait
  • To help restaurant general managers to provide the proper Team training, control, organize monitor restaurants as second in line in charge
  • Includes ensuring quality standards of food cleanliness and service
  • Knowledgeable in profit and loss(PNL)
  • Committed to execute standards as per Company expectation
  • High commitment on drive to motivate the team
  • Provide detailed training on all teams
  • Kuwait

Second Assistant Manager

Burger King
, Kuwait
08.2015 - 06.2018
  • Company Overview: Kuwait
  • To run a smooth and efficient shift in the restaurant ensuring all standards, policies and procedures are adhered to
  • It includes all the Shift Supervisors activities, plus all activities that impact restaurant Q.S.C
  • Levels
  • Manage the crew training program and responsible for restaurant personnel files
  • Helps complete monthly restaurant reports
  • Assist in training of Service Experts and Manager Trainees
  • Responsible for training of Service Supervisors
  • Assist the restaurant manager in the control of all P & L line items and helps to budget and control assigned tasks
  • Responsible for all equipment
  • Kuwait

Shift Manager

Burger King
, Kuwait
12.2014 - 08.2015
  • Company Overview: Kuwait
  • To assist the management team in coordinating and controlling one of the three main areas in the restaurant: kitchen, dining area or front counter
  • Maintaining consistency and a high standard of Quality Service and Cleanliness in these areas
  • Ensuring effective staff positioning to handle anticipated sales
  • Deliver Gold Standards
  • Ensuring product quality and quantities
  • Training and developing staff as outlined by Restaurant Manager, Senior Assistant Manager and Assistant Manager
  • Completing checklist on your assigned area, kitchen, dining area or front counter
  • Demonstrate high standards of Quality, Service and Cleanliness and set good examples of general conduct and leadership
  • Complete own supervisors training book including training on preparation, production, front counter and dining area
  • Ensuring customers are recognized and looked after with courtesy, efficiency and consistent speed of service (3 minutes or under)
  • Kuwait

Team Member

Burger King
, Kuwait
02.2013 - 12.2014
  • Company Overview: Kuwait
  • Able to work without any assistance on all 9 stations existing in our operations and maintain gold standards at all times
  • Follows the company's procedure in terms of appearance and always be neat according to accepted standards of personal hygiene
  • Follow the procedures and regulations of the company concerning Quality, Service, Cleanliness & Hospitality
  • Follow the instruction of the manager on duty as long as they are not against the company procedures and standards
  • Cooperate with the manager on duty in learning new skills and procedures of the workstations
  • Know the workstation assigned to her and make sure that she understands exactly the procedure followed in such workstation
  • Responsible for following procedures while using equipment or tools in the restaurant
  • Follow company cash control procedure
  • Receives customers' complaints & resolves complaints when possible
  • To fully understand the company policies & procedures
  • Carry out other duties assigned by superior, related to the job
  • Kuwait

Marketing Assistant

Jollibee Foods Corporation
Store, Philippines
04.2007 - 01.2013
  • BIRTHDAY PARTY HOST AND EVENT COORDINATOR
  • TELEMARKETING EXPERT
  • CUSTOMER SERVICE AND PUBLIC RELATION INCHARGE
  • CREW TRAINOR

Service Crew

KFC
Tanza, Philippines
10.2005 - 04.2006
  • Serves as a cashier, dining crew, and kitchen crew
  • Attends to customer needs, provides fast and quality service
  • Maintains the cleanliness of the restaurant
  • Serves delightful food from eye-boggling full meals to savoring desserts
  • Gives positive behavior all the time, delightfully serving the customers with a smile

Education

Bachelor's Degree - Bachelor of Science in Business Management

Cavite West Point College
Philippines
04.2012

Skills

  • Team player
  • Attention to detail
  • Quality assurance
  • Enthusiasm
  • Effective communication skills
  • Analytical thinking
  • Problem solving
  • Decision making
  • Ability to learn
  • Adaptability
  • Initiative
  • Commitment
  • Personal presentation
  • Grooming disciplines
  • Customer oriented
  • Knowledge of computer (Word and Excel)
  • Good communication skills
  • Public speaking
  • Good training communication skills
  • Auditing
  • Internal audits
  • Office management
  • Restaurant management
  • Food safety
  • Management
  • Payroll
  • Shift management
  • Analysis skills
  • Training & development
  • Guest services
  • Computer skills
  • Financial report writing
  • Accounts receivable
  • Kitchen experience
  • Microsoft Office
  • Event planning
  • Sales
  • SAP
  • Supervising experience
  • Forecasting
  • Conflict management
  • Purchasing
  • Accounts payable
  • Administrative experience

Certification

  • Safe Check Advance Training, 11/01/21, 11/01/26, Canada Advance food Safety exam for supervisor level
  • ServSafe International, 01/01/20, 01/01/25, RBI International food safety exam for managers taken in Kuwait

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • 92% zero critical Audit result Wendy's 8th street Saskatoon
  • Highest Customer Overall satisfaction Survey via smg overall brand at canada mont of February 2024
  • 100% Financial Audit at Burger king Kuwait
  • A rating international Audit Burger King Kuwait
  • AWARDEE - EMPLOYEE OF THE MONTH FEBRUARY 2019 BURGER KING KUWAIT
  • AWARDEE - BEST ASSISTANT MANAGER JANUARY 2019 BURGER KING KUWAIT
  • AWARDEE - EMPLOYEE OF THE MONTH SEPTEMBER 2018 BURGER KING KUWAIT
  • AWARDEE - BEST ASSISTANT MANAGER JUNE 2018 BURGER KING KUWAIT
  • AWARDEE - BEST TEAM PLAYER OF THE MONTH BURGER KING KUWAIT
  • AWARDEE - BEST ASSISTANT MANAGER 1ST QUARTER 2016 BURGER KING KUWAIT
  • AWARDEE –SALES AND EXCELLENCE AWARD-JOLLIBEE PHILIPPINES
  • AWARDEE – EMPLOYEE OF THE MONTH- JOLLIBEE PHILIPPINES
  • AWARDEE – CREW TRAINOR AWARDEE-JOLLIBEE PHILIPPINES
  • AWARDEE - MOST COMMITTED CREW-JOLLIBEE PHILIPPINES
  • AWARDEE - BEST TEAM LEADER -KFC PHILIPPINES
  • AWARDEE - SERVICE EXCELLENT AWARDEE-KFC PHILIPPINES
  • AWARDEE - BEST DINING CREW KFC PHILIPPINES

Languages

tagalog
Native language
English
Upper Intermediate (B2)
B2
Arabic
Beginner (A1)
A1
Spanish
Beginner (A1)
A1

Timeline

Restaurant General Manager

Wendy's
06.2023 - 06.2024

Assistant Manager

Taco Time
08.2022 - Current

Supervisor

A&W
07.2021 - 07.2022

Restaurant General Manager

Burger King
06.2019 - 07.2021

Assistant Restaurant Manager

Burger King
07.2018 - 06.2019

Second Assistant Manager

Burger King
08.2015 - 06.2018

Shift Manager

Burger King
12.2014 - 08.2015

Team Member

Burger King
02.2013 - 12.2014

Marketing Assistant

Jollibee Foods Corporation
04.2007 - 01.2013

Service Crew

KFC
10.2005 - 04.2006

Bachelor's Degree - Bachelor of Science in Business Management

Cavite West Point College

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Paul MoralesRestaurant Manager