Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Joffrey Divino

Red Deer,AB

Summary

Over 16 years of experience in sales, specializing as a retail sales supervisor. Proven track record of leading high-performance teams to consistently exceed sales and operational goals. Expertise in monitoring shrinkage, managing records, and enhancing team productivity. Committed to driving revenue growth through strategic and proactive initiatives.

Overview

10
10
years of professional experience

Work History

Retail Sales Supervisor

Color Me Mine
Red Deer, Alberta
01.2023 - 04.2025
  • Answering phone calls for inquiries, giving feedback about the orders, processing online bookings, and reservations.
  • Developed and maintained customer relationships by providing excellent customer service.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Processed sales transactions accurately using point-of-sale system.
  • Coordinated inventory management to restock shelves efficiently.
  • Communicated promotions and sales information to customers effectively.

Team Leader, Cashier, Sales Associate

Landmark arabia
Jeddah, Saudi Arabia
12.2014 - 12.2022

  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Managed customer inquiries through live chat and email communications.
  • Developed training materials to enhance team skills and knowledge.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided accurate information.
  • Handled returns and exchanges according to store policies and procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Utilized CRM software to track customer interactions and follow-ups.

Education

Some College (No Degree) - Health Care Aide

Stratford Career Institute
Québec, QC

Some College (No Degree) - Hotel And Restaurant Service Technology

Batuan College Inc
Bohol Philippines

Skills

  • Customer service
  • Sales expertise
  • Technology proficiency
  • Point-of-sale operation
  • Inventory management
  • Visual merchandising
  • Employee training
  • Interpersonal communication skills
  • Complaint handling
  • Product assessments
  • Systems and software expertise
  • Product knowledge

Accomplishments

  • Outstanding Contribution as a Team & making Homebox Proud.
  • Best Team leader - Furniture Department
  • Top seller of the month

Timeline

Retail Sales Supervisor

Color Me Mine
01.2023 - 04.2025

Team Leader, Cashier, Sales Associate

Landmark arabia
12.2014 - 12.2022

Some College (No Degree) - Health Care Aide

Stratford Career Institute

Some College (No Degree) - Hotel And Restaurant Service Technology

Batuan College Inc
Joffrey Divino