Rishab Uppal
Calgary,AB
Summary
Adaptive and Optimistic Retail Sales Supervisor with over 2 years of customer service experience & 5 years of sales in online and retail sector combined. Keen to support the team with organizational, analytical and digital skills. Results-oriented Retail Sales Supervisor with 2 years of successful experience managing sales staff by coaching employees, delegating assignments and motivating team to exceed sales goals. Committed to creating and maintaining cooperative team-based work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Supervisor
Couch9
07.2022 - Current
- Managing, supervising & train sales staff.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisting the marketing team in predicting the market trends and suggesting potential offers for better sales.
- Coordinating with the website management team for new offers and updated layout.
Retail Sales Associate
Couch9
09.2021 - 06.2022
- Selling furniture and decor items
- Maintaining tidiness of store
- Managing local store pickup orders
- Established personal connections with customers, exceeding customer service expectations
Social Media Expert
Ankit Footwear
05.2019 - 04.2021
- Managing social media handles and it's content
- Providing feedback regarding latest trends and designs
- Supporting team in managing stock and sales reports.
- Increasing online sales by creating new content
Education
Post Diploma in Digital Marketing -
Bow Valley College
Calgary, Alberta05.2022
Bachelor of Arts - Business Administration
University of Delhi
New Delhi, Delhi04.2019
Skills
- Customer service
- Management Experience
- Organizational Skills
- Problem Resolution
- Interpersonal skills
- Commercial Awareness
- Relationship building and management
- Order Management
- Customer Relationship Building
- Store operations
Certification
- Google Ads Search Certification
- Google Analytics Individual Qualification
- Hootsuite Platform Certification
Languages
English
Hindi
Otherexperience
- Learned about the process from designing to manufacturing to marketing footwear products from one of the top institutes in India.
- Won Interstate level competition in hand painting.
- Played for my high school cricket as well as volleyball team.
Timeline
Retail Sales Supervisor
Couch9
07.2022 - Current
Retail Sales Associate
Couch9
09.2021 - 06.2022
Social Media Expert
Ankit Footwear
05.2019 - 04.2021
Post Diploma in Digital Marketing -
Bow Valley College
Bachelor of Arts - Business Administration
University of Delhi
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