JOECILYN OSWALD
FORT NELSON,BC
Summary
Dynamic professional with extensive experience at Northern Health, excelling in patient documentation and scheduling. Proven ability to deliver exceptional customer service while maintaining reliability and punctuality. Skilled in communication and adept at managing operations, ensuring quality and efficiency in all tasks. Committed to enhancing team performance and client satisfaction.
Overview
13
13
years of professional experience
Work History
PRIMARY CARE ASSISTANT
NORTHERNHEALTH
FORT NELSON, British Columbia
12.2023 - Current
- Kept detailed records of patients' medical histories and care plans.
- Maintained detailed records of services performed on clients.
- Answer the phone, book the client.
- Filling the document.
- Scheduling for CHW
POSTAL CLERK
CANADA POST
FORT NELSON, British Columbia
10.2021 - 12.2023
- Weighed packages for shipping and applied appropriate postage stamps or labels.
- Distributed mail to customers with correct identification and proper postage.
- Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
- Organized postal documents such as manifests, orders, receipts, reports. for filing purposes.
COOK/Nursing Unit Clerk
NORTHERNHEALTH
FORT NELSON, British Columbia
10.2020 - 12.2023
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Adhered to food safety standards when storing and preparing foods.
Hotel Front Desk Receptionist
HOLIDAY INN
DAWSON CREE, British Columbia
09.2019 - 10.2020
- Adhered to company policies and procedures when performing job duties.
- Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
SUPPORT WORKER
NORTHERN HEALTH
Dawson Creek, British Columbia
05.2019 - 10.2020
OWNER/MANAGER/ COOK SUPERVISOR
JOE'S KITCHEN
FORT NELSON, British Columbia
06.2012 - 06.2018
- Oversaw budgeting and financial management.
- Managed daily operations of business, including hiring and training staff.
- Provided direction and guidance to employees.
- Implemented quality assurance processes to ensure product excellence.
- Executed performance reviews to encourage improved productivity for team members.
- Hosted special events to boost brand awareness and increase community engagement.
Education
Bachelor of Science - COMMERCE MANAGEMENT
NOTRE DAME OF TACURONG CITY
TACURONG CITY04-1999
Skills
- Customer service
- Communication skills
- Scheduling appointments
- Documentation
- Verbal and written communication
- Reliability and punctuality
Timeline
PRIMARY CARE ASSISTANT
NORTHERNHEALTH
12.2023 - Current
POSTAL CLERK
CANADA POST
10.2021 - 12.2023
COOK/Nursing Unit Clerk
NORTHERNHEALTH
10.2020 - 12.2023
Hotel Front Desk Receptionist
HOLIDAY INN
09.2019 - 10.2020
SUPPORT WORKER
NORTHERN HEALTH
05.2019 - 10.2020
OWNER/MANAGER/ COOK SUPERVISOR
JOE'S KITCHEN
06.2012 - 06.2018
Bachelor of Science - COMMERCE MANAGEMENT
NOTRE DAME OF TACURONG CITY
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