Jolie Amante
Prince Rupert,Canada
Summary
Communicative customer service professional motivated to maintain client and employer satisfaction while contributing to company success. Reliable team player with an upbeat positive attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Primary Care Assistant
Northern Health
Prince Rupert, British Columbia
03.2024 - Current
- Maintain up-to-date knowledge on community services and resources for a wide variety of client needs.
- Schedule patient appointments, answer incoming calls, and assist with inquiries.
- Provides both operational and administrative support in a clinic and/or other community settings in accordance with Northern Health policies and procedures.
- Performed basic clerical duties such as processing referrals, filing documents, and data entry.
Server
Charley's Lounge
Prince Rupert, Canada
12.2022 - Current
- Provided excellent service in a fast-paced environment to a high volume of daily customers.
- Collaborated with other team members to ensure efficient operations while prioritizing multiple tasks.
- Handled money transactions accurately and completed end of day cash outs while following company procedures.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Customer Service Representative
Service BC
Prince Rupert, Canada
06.2021 - 08.2022
- Provided an excellent service experience to citizens and businesses across a broad range of programs
- Provided verbal and written correspondence service, over the counter and by telephone to reply to both routine and complex enquiries
- Processed applications and documentation, calculating fees, completing financial transactions in a wide range of programs
- Was responsible for documentation batching, recording transactions, receipting, accounting for and depositing cash
Education
Highschool Diploma -
Charles Hays Secondary School
Prince Rupert, BC01.2021
Skills
- Multitasking and Prioritization
- Verbal and Written Communication
- Customer Service
- Problem Solving Abilities
- Highly Motivated
- Conflict de-escalation
Certification
- Level 1 Occupational First Aid
- Serving it Right
References
References available upon request.
Timeline
Primary Care Assistant
Northern Health
03.2024 - Current
Server
Charley's Lounge
12.2022 - Current
Customer Service Representative
Service BC
06.2021 - 08.2022
Highschool Diploma -
Charles Hays Secondary School
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