Joe Chung-Chiu Tam

Work History

Service Advisor

Porsche Centre Markham

2021.04 - 2023.04

Promoted available products and services to customers during service.
Suggested add-on services that would be helpful to customers and improve bottom line.
Reached out to customers after completed sales to suggest additional service or product purchases.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Met customer call guidelines for service levels, handle time and productivity.
Maintained high customer satisfaction standards to meet or exceed targets.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Exhibited high energy and professionalism when dealing with clients and staff.
Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Promptly responded to inquiries and requests from prospective customers.
Maintained up-to-date knowledge of product and service changes.
Followed up with customers about resolved issues to maintain high standards of customer service.
Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Developed process improvements to enhance overall delivery of service.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Delivered prompt service to prioritize customer needs.
Suggested additional services to customers in order to meet upsell goals.
Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.

Service Advisor

Pfaff Porsche ( Porsche Centre Vaughan)

2012.01 - 2021.04

Suggested add-on services that would be helpful to customers and improve bottom line.
Reached out to customers after completed sales to suggest additional service or product purchases.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Met customer call guidelines for service levels, handle time and productivity.
Maintained high customer satisfaction standards to meet or exceed targets.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Maintained up-to-date knowledge of product and service changes.
Followed up with customers about resolved issues to maintain high standards of customer service.
Interpreted diagnostic results to provide accurate repair recommendations.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Followed up with customers to offer additional support and check resolution satisfaction.
Educated customers about billing, payment processing and support policies and procedures.
Examined service history and provided initial inspection of vehicle to identify issues.

Service Advisor

Markham Mitsubishi

2010.09 - 2011.10

Reached out to customers after completed sales to suggest additional service or product purchases.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Met customer call guidelines for service levels, handle time and productivity.
Maintained high customer satisfaction standards to meet or exceed targets.
Maintained up-to-date knowledge of product and service changes.
Educated customers about billing, payment processing and support policies and procedures.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Delivered prompt service to prioritize customer needs.

Service Advisor

Roadsport Honda

2011.10 - 2012.01

Met customer call guidelines for service levels, handle time and productivity.
Maintained high customer satisfaction standards to meet or exceed targets.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Investigated and resolved customer inquiries and complaints quickly.
Maintained up-to-date knowledge of product and service changes.
Followed up with customers to offer additional support and check resolution satisfaction.
Educated customers about billing, payment processing and support policies and procedures.

CNC Machinist

Gill Manufactured

2009.02 - 2009.11

Performed accurate tool changes and offsets.
Trained and coached new team members on proper machine set-up procedures.
Adjusted machines to increase productivity for runs.
Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
Used CNC and manual equipment to perform both initial and final machining.
Manually set up machinery, lathes, and grinders.

CNC Machine Operator

Massiv Die-Form

1999.05 - 2008.01

Learned and followed safety procedures to keep machines operated safely and prevent accidents.
Adhered to high level of safety by following company rules and regulations to prevent injuries.
Kept accurate operating records by documenting machine usage, production numbers and any issues that arose.
Monitored machines during operation to make adjustments when necessary and produce quality parts.
Adjusted machine settings to achieve desired results and meet customer specifications.
Inspected parts to meet customer specifications and quality standards.

Summary

Overview

Work History

Service Advisor

Service Advisor

Service Advisor

Service Advisor

CNC Machinist

CNC Machine Operator

Education

Certificate Of Technical Studies - CNC Machinist Technician

High School Certificate - Commerce

Skills

Work Availability

Timeline

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