Joe Frenette
Carlow,NB
Summary
Seasoned and results-oriented casualty & property insurance leader with extensive experience in claims management, risk mitigation, and team leadership. Adept at overseeing and mentoring high-performing claims teams, driving resolution strategies, and optimizing processes to enhance efficiency and policyholder satisfaction. Passionate about continuous learning and professional development, with a long-term goal of advancing into senior leadership to shape industry best practices and contribute to organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Casualty Claims Supervisor
Wawanesa Mutual Insurance Company
08.2024 - Current
- After exceptional results in my previous unit, I was moved into this position by my Regional Vice-President to improve the unit's results.
- Directly recruited and selected highly skilled new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles. I doubled the team's size in a span of four months.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Maintained up-to-date knowledge on industry trends, case law, and regulatory changes to ensure optimal decision-making in the claims management process.
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
- Contributed to the development and implementation of departmental goals and objectives, aligning them with broader organizational strategies.
- Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
- Conducted daily detailed reviews of claim files, ensuring compliance with company policies and industry regulations.
- Collaborated with underwriting to handle policy coverage issues that arose on personal and commercial policies.
APD Claims Supervisor
Wawanesa Mutual Insurance Company
01.2023 - 07.2024
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Achieved record-high metrics and performance in the year-and-a-half duration I led the team of APD adjusters.
- Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
- Contributed to the development and implementation of departmental goals and objectives, aligning them with broader organizational strategies.
- Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
- Ensured timely resolution of escalated claims by working closely with legal counsel and other stakeholders.
- Acted as Wawanesa's Maritime Pre-Arbitration Officer for over a year in this role.
Casualty Adjuster
Wawanesa Mutual Insurance Company
11.2021 - 12.2022
- Optimized workload efficiency through prioritization of tasks based on claim complexity and time sensitivity.
- Enhanced customer satisfaction with thorough claim investigations and prompt settlement negotiations.
- Negotiated cost-effective settlements with claimants by leveraging strong interpersonal skills and industry expertise.
- Played a key role in the continuous improvement of procedures by contributing valuable insights from my day-to-day work.
- Mentored junior adjusters, sharing claims experience and industry knowledge for effective claim management.
- Assisted underwriting department in refining risk assessments based on claim history analysis, improving overall portfolio performance.
Independent Adjuster - Multi-line
Réclamation Marsh Adjustment Ltd
04.2016 - 11.2021
- Traveled across western New Brunswick to handle claims in the region.
- Kept electronic claim files properly documented with accurate, clear and timely information and thorough reports to clients.
- Conducted prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin and damages.
- Improved workflow efficiency by maintaining organized records of all claim-related documents, photos, and correspondence.
- Reported to various insurers in different lines of business.
- Effectively managed my workload by ensuring adequate billable time and sufficient work for my assistant.
- Conducted many recorded interviews with policyholders, third party claimants, and other stakeholders as required for investigations.
Research Assistant
Université De Moncton
05.2014 - 04.2016
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Conducted literature reviews in Animal Psychology & Memory to support hypothesis development and identify gaps in existing knowledge.
- Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
- Analyzed complex data sets to uncover critical insights, driving direction of research projects.
- Implemented rigorous quality control measures, elevating standard of research outputs.
Education
Bachelor of Arts - Psychology
Université De Moncton
Moncton, NB04-2016
Skills
- Claims management expertise
- Policy interpretation
- Liability management
- Problem-solving
- Investigation techniques
- Team management
- Performance monitoring
- Expense control
Accomplishments
- Demonstrated outstanding performance by achieving an exceptional contribution score of 5.0/3.0 in the first year with Wawanesa.
- Delivered remarkable results in the APD team and successfully transitioned to Casualty, attaining a high contribution score of 4.0/3.0 in 2024.
- Represented the region in the enterprise-wide implementation of Microsoft CoPilot from 2023 to 2024, securing an advanced license for testing and contributing to its incorporation.
- Championed technological innovation as a Data Insights Champion in 2024, utilizing PowerBI to develop data dashboards that enhanced operational efficiency within claims teams.
Affiliations
- Ongoing Secretary of CICMA Maritimes Chapter
Certification
- Chartered Insurance Professional (CIP/PAA)
- Mental Health First Aid
- Queen's Mental Health Leadership
- The Working Mind Manager
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Casualty Claims Supervisor
Wawanesa Mutual Insurance Company
08.2024 - Current
APD Claims Supervisor
Wawanesa Mutual Insurance Company
01.2023 - 07.2024
Casualty Adjuster
Wawanesa Mutual Insurance Company
11.2021 - 12.2022
Independent Adjuster - Multi-line
Réclamation Marsh Adjustment Ltd
04.2016 - 11.2021
Research Assistant
Université De Moncton
05.2014 - 04.2016
Bachelor of Arts - Psychology
Université De Moncton
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