Mary Sarpong
Mississauga,Canada
Summary
Dedicated customer service professional with extensive experience in legal support and client interactions. Seeking the Client Service Specialist position at Legal Aid Ontario to leverage my skills and commitment to social justice while providing exceptional service to clients.
Overview
15
15
years of professional experience
Work History
Law Clerk / Legal Assistant
Intact Insurance Company
Mississauga, Canada
08.2019 - 11.2023
- Company Overview: In House Defence Counsel
- Facilitated legal documentation and correspondence to support case management
- Conducted research and assisted in preparing legal briefs
- Provided administrative support to legal attorneys
- In House Defence Counsel
Legal Assistant
Yu Law Firm
Toronto, Canada
05.2018 - 07.2019
- Litigation experience, Superior Court and Small Claims
- Managed client files, prepared legal documents, and supported attorneys in legal proceedings
- Handling all administrative duties such as drafting letters, coordinating meetings, processing invoices and expenses, etc
- Dealing with and responding to client inquiries and conducting follow up as required
- Preparing initial drafts of routine documents based on precedents, revisions, comparisons, track changes, etc
- General administrative duties such as scheduling appointments and meetings, photocopying materials, booking meeting rooms, making travel arrangements, etc
Legal Assistant
Rocca Law Firm
Toronto, Canada
04.2016 - 01.2018
- Preparation of standard and legal documents pertaining to real estate transactions
- Performance of administrative work related to files, including: opening of files, preparation of accounts and client billings, processing of payments, closing files and maintaining an active filing system
Assistant to Paralegals
Magnate Paralegal Services
Toronto, Canada
02.2015 - 03.2016
- Conduct in-depth legal research to support case preparation
- Preparing correspondence and documents for court and tribunal proceedings, filing legal documents, some docketing and accounting assistance, and other administrative duties as assigned
- Maintain and organize client files to ensure deadlines are met and processes run smoothly, while proactively keeping clients informed on case progress and outcomes
Legal Assistant (Intern)
Lofranco Corriero Personal Injury Lawyers
Brampton, Canada
09.2014 - 12.2014
- Communicate and prepare and receive correspondence with client, counsel, experts and other professionals
- Request, obtain, review, organize, analyze and serve medical records and other productions
- Obtain, review, and organize damage information
- Arrange for the payment of invoices pertaining to the records requests made
- Schedule discoveries, mediation and other pertinent events
Accident Benefits Telephone Adjuster
The Wawanesa Mutual Insurance Company
North York, Canada
09.2012 - 07.2014
- Investigated and settled Accident Benefit claims while delivering exceptional customer service
- Guided clients through claims processes, ensuring compliance with relevant regulations
Healthcare Administrative Assistant
Better Living Health and Community Services
Toronto, Canada
12.2010 - 07.2012
- Managed record-keeping, data entry, and scheduling tasks to enhance office efficiency
- Assisted healthcare professionals with administrative duties, ensuring a positive patient experience
Customer Service Representative
PharmaSave
Toronto, Canada
08.2008 - 10.2010
- Delivered outstanding customer service in a busy pharmacy setting, effectively addressing inquiries
- Collaborated with pharmacy staff to ensure timely and accurate prescription fulfillment
- Processed electronic orders and prescription refills using Kroll software
- Conducted outbound calls for clarifications and ensured all regulatory compliance
Education
Paralegal Degree with Honors -
Humber College
Toronto, ON04.2011
Skills
- Customer service
- Interpersonal communication
- Microsoft Office
- CRM software
- Organizational skills
- Multitasking
- Knowledge of social justice
- Legal aid system
- Empathy
- Service delivery
- Telephone etiquette
- Problem-solving
- Time management
- Teamwork
- Identifying issues
- Analyzing issues
- Mediating issues
- Independent judgement
- Diplomacy
- Discretion
- Confidentiality
- Adaptability
- Self-motivation
- Client services
- Oral communication
- Written communication
- Attention to detail
- Data management
- Learning new software
- Typing speed
References
Available upon request
Timeline
Law Clerk / Legal Assistant
Intact Insurance Company
08.2019 - 11.2023
Legal Assistant
Yu Law Firm
05.2018 - 07.2019
Legal Assistant
Rocca Law Firm
04.2016 - 01.2018
Assistant to Paralegals
Magnate Paralegal Services
02.2015 - 03.2016
Legal Assistant (Intern)
Lofranco Corriero Personal Injury Lawyers
09.2014 - 12.2014
Accident Benefits Telephone Adjuster
The Wawanesa Mutual Insurance Company
09.2012 - 07.2014
Healthcare Administrative Assistant
Better Living Health and Community Services
12.2010 - 07.2012
Customer Service Representative
PharmaSave
08.2008 - 10.2010
Paralegal Degree with Honors -
Humber College
Similar Profiles
Sangeetha ThurairajasingamSangeetha Thurairajasingam
Auto Claim Adjuster at Intact Insurance/Belair InsuranceAuto Claim Adjuster at Intact Insurance/Belair Insurance
Subhashree PanigrahiSubhashree Panigrahi
Customer Service Representative-II at Intact InsuranceCustomer Service Representative-II at Intact Insurance
Andrew LamoureuxAndrew Lamoureux
Senior Customer Service Representative at Intact InsuranceSenior Customer Service Representative at Intact Insurance