Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Realtor
Homelife Benchmark Titus Realty
2013.08 - Current
Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Wrote contracts to outline sales and purchases of properties.
Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Advised and informed prospective clients on current market activities and conditions.
Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
Compared recently sold area properties to determine competitive market prices.
Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
Negotiated, facilitated, and managed real estate transactions.
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Maintained connections with clients to encourage repeat business and referrals.
Communicated with clients to understand property needs and preferences.
Advertised client properties through websites, social media, and real estate guides.
Presented purchase offers to sellers for consideration.
Marketed and sold property for clients by hosting open houses and advertising online and in print.
RCMP Telecommunications Operator -OCC
RCMP E-Division Headquarters
2009.05 - 2014.06
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Proved successful working within tight deadlines and a fast-paced environment.
Strengthened communication skills through regular interactions with others.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Worked flexible hours across night, weekend and holiday shifts.
Developed and maintained courteous and effective working relationships.
Connected callers with appropriate professional, department, or business.
Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
Handled customer complaints using strong engagement, research and issue-resolution skills.
Gathered customer information and promptly input data into computer system.
Medical Multi Doctor Office Manager
Morgan Creek Medical Clinic
2007.04 - 2009.05
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Developed close working relationships with front office and back office staff.
Developed policies and procedures for effective practice management.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Real Estate License - Real Estate
UBC Sauder School of Business
Vancouver, BC
06.2013
High School Diploma -
Aldergrove Secondary
Langley
06.1978
Skills
Inspecting Properties
Database Maintenance
Property Walks
Interior Staging
Effective Presentations
Real Estate Industry Understanding
Marketing Management
Purchase Agreements
Open House Preparation
Sales Development
Appraisals
Negotiation
Property Closing
Price Structuring
Client Needs Assessment
Title Searches
Property Photography
Property Listing
Contract Negotiation
Sales Negotiation
Timeline
Realtor
Homelife Benchmark Titus Realty
2013.08 - Current
RCMP Telecommunications Operator -OCC
RCMP E-Division Headquarters
2009.05 - 2014.06
Medical Multi Doctor Office Manager
Morgan Creek Medical Clinic
2007.04 - 2009.05
Real Estate License - Real Estate
UBC Sauder School of Business
High School Diploma -
Aldergrove Secondary
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