Jocelyn Guzman
Perris
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
QV/QC CR
Burlington Distribution Center
Riverside
01.2023 - 08.2023
- Cross-trained clerk
- Received inbound shipments
- Sorted products with RF Scanners
- Lifted up to 50lbs
Logistics Assistant
4 Way Freight Transport Inc.
Perris
09.2021 - 04.2022
- Handled high volume of customers
- Billed products & services with QuickBooks
- Processed invoices
Customer Service Representative
Elite 4 Trucks Insurance Services, Inc
Ontario
06.2021 - 09.2021
- Reported physical damage & motor truck cargo claims
- Set insured’s on ACH payment
- Requested loss runs
- Added new vehicles/trailers to insured’s policies
Customer Support Specialist I/II
Freedom Forever LLC
Temecula
11.2020 - 06.2021
- Confirmed site-audits, installations, & home inspections
- Assisted customers with general questions or concerns
- Kept records of all escalated customers complaints
- Compensated homeowners for delays of projects or damages done to property
Receptionist
Elite 4 Trucks Insurance Services, Inc
Ontario
02.2018 - 10.2020
- Answered multiple phone calls
- Made changes to the insured’s policies
- Recorded customers interactions
- Processed insured’s policies
Education
High School Diploma -
Rancho Verde High School
Moreno Valley, CA01.2014
Skills
- Customer service
- Organizational skills
- Friendly, positive attitude
- Calm under pressure
- Multitasking Abilities
- Microsoft office
- Problem resolution
- Customer relations
Timeline
QV/QC CR
Burlington Distribution Center
01.2023 - 08.2023
Logistics Assistant
4 Way Freight Transport Inc.
09.2021 - 04.2022
Customer Service Representative
Elite 4 Trucks Insurance Services, Inc
06.2021 - 09.2021
Customer Support Specialist I/II
Freedom Forever LLC
11.2020 - 06.2021
Receptionist
Elite 4 Trucks Insurance Services, Inc
02.2018 - 10.2020
High School Diploma -
Rancho Verde High School