Krista Rodgers
Campbell River,BC
Summary
To gain employment in or near my home town, where I may utilize my strong customer service skills, my diverse work experience, dedication, proactive attitude, hard work ethic and my bubbly personality. All while being eager to support & contribute to the team's success in an amazing community.
Overview
28
28
years of professional experience
Work History
CR Domicile Courier Driver
FedEx Express Canada
2021.08 - Current
- Covered the route area from Jubilee Parkway north to Menzies Bay and from Dogwood Street west.
- I met shuttles to get my packages then performed deliveries to both residential & commercial places.
- I also did pick up’s covering the same area as mentioned above and took the outbound packages to meet up with the plane.
- Injured by falling out of vehicle.
- After 3 weeks of training, I covered the admin/CSR duties at the YCDC (Comox) FedEx Express station unsupervised for a year while on modified duties, prior to entering the occupational rehab program which I completed.
- I was not able to return to courier duties thus looking at alternative options.
- I was awaiting the books to start the FedEx EXCEL management training program, however, WCB offered to help with upgrading thru their vocational rehab program and help me re-enter the workforce.
- I am a quick learner and see myself having the potential to expand growth in my future endeavors.
- Ensured compliance with safety and security protocols during transport.
- Maintained accurate records of deliveries and pickups.
- Reported vehicle maintenance issues to ensure safe operation.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Coordinated parcel delivery using strong time management skills.
- Documented pickups and deliveries and submitted reports after shift.
- Provided excellent customer service by answering questions about delivery status.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Reported any accidents or incidents involving self or others immediately following incident.
- Quickly responded to customer inquiries to improve business relationships.
- Collected payments from customers upon delivery of goods as required.
- Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
- Performed routine vehicle inspections before and after each shift to ensure operational safety.
- Managed inventory of delivery supplies, such as packaging, labels, and delivery forms.
- Adhered to company policies and procedures, including confidentiality and data protection standards.
- Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
- Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Communicated with dispatchers regarding pickup and delivery status throughout shifts.
- Provided excellent customer service by handling inquiries and resolving issues promptly.
Driver/Receptionist/AP/AR/Dispatcher
FAS Delivery Ltd
Comox, British Columbia
2016.10 - 2021.04
- I assisted customers with their shipping needs as they’re a FedEx shipping and receiving center as well.
- I assisted with deliveries from door to door while utilizing the safety skills I learned in my safety coordinator role for minor hockey etc.
- Worked dispatch, answered phone calls & inquiries, performed office duties.
- They used Sage for accounts receivables, data entry etc, office filing, inventory, month end, year end filing and so much more.
- I have a clean driver’s abstract, which can be provided upon request.
- FedEx shipping and receiving center
- Followed traffic laws and safety regulations during all deliveries.
- Communicated with dispatch team to confirm delivery schedules.
- Provided excellent customer service during package drop-offs and pickups.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Drove trucks to and from job sites to deliver supplies.
- Achieved consistently high customer scores due to exceptional service.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Managed time effectively to meet tight delivery deadlines.
Contract driver, Carrier and Sales
Black Press (Campbell River Mirror)
1998.01 - 2018.01
- Delivered individual newspapers to individual homes for a specific route area, in all different types of weather without missing a day nor any complaints.
- Presented with the Elite 100% Club Award.
- Safely loaded & delivered bundles of newspapers to carrier’s home in a specified area (average of 1,600-2,000 papers).
- Worked in the local office as a sales rep, with a focus on real estate advertising as well as assisting other clients with advertising needs.
- Coordinated visually appealing product displays to enhance customer engagement.
- Provided exceptional customer service to build lasting relationships.
- Resolved customer complaints promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
Education
Grade 12 diploma -
Life Christian Academy
Campbell River, BC 1987.09 - 1989.05
Advanced PHT Diploma -
Academy of Learning
Campbell River, BC 2001.05 -
MEDS - Marine Emergency Duties
Justice Institute of BC
North Vancouver , BCSkills
- Customer relationship management
- Administrative support
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Payment collection
- Working independently
- Multitasking and organization
- Valid Driver's license
- Excellent driving skills
- Defensive driving
- Logistics and transportation
- Attention to confidentiality
- Clean driving record
- Customer service
- Punctuality and reliability
- Relationship building and rapport
- Accounting principles
- Data entry accuracy
- Safety protocol adherence
- Detail orientation
- Team collaboration
- Financial audits
- Continuous improvement
- Customer relationship development
- Customer satisfaction
- Goal setting
- Advertising techniques
- Data entry
- Goal oriented
- Advertising
- Marketing
- Goals and performance
- Networking skills
- New customer acquisition
- Client relations
- Contract negotiation
- Relationship building
- Portfolio management
- Accounts payable/receivable
- Client development
- Prospecting skills
- Closing deals
- Relationship building and management
- Night audit procedures
- Financial reporting
- Payment processing
- Customer invoicing
- Adaptability
- Checking guests in and out
- Bookkeeping
- Financial management
- Recordkeeping
- Registration processing
- Reservation management
- Charge posting
- Managing reception
- Front desk operations
- Balance reporting
- Drawer closing protocols
- Guest services
- Monitoring revenue
- Hospitality service expertise
- Resolving issues
- Reservation processing
- Reception management
- Front desk monitoring
- Wake-up calls
- Account reconciliation
- Punctual and dependable
- Complaints management
- Lobby housekeeping
- Automated telephone systems
- Safety and security procedures
- Decision-making
- Teamwork and collaboration
- Balancing accounts
- Reservations
- Night audit reports
- Credit and cash payments
- Processing registrations
- Guest relations
- Conference room set up
- Daily transactions review
- Complaint resolution
- End-of-day processes
- Strong work ethic
- Clerical duties
- Account balancing
- Problem-solving
Acknowledgements
- Class 5 driver’s license with clean driver’s abstract
- Grade 12 diploma
- MEDS (Marine Emergency Duties)
- First Aid
- Award of Excellence in Customer Service presented by Thrifty Foods Owner Mr. Alex Campbell
- Safety Coordinator and Coaching certificate with Minor Hockey
- Over 25 years' experience in hospitality, night audit, bookkeeping/accounting
- Over 15 years of volunteer work with the local Jr B hockey team, Citizens on Patrol (thru the local RCMP detachment and ran their office for two terms)
- Attained my Advanced PHT Diploma
- Have worked for SMF in CR & Nanaimo, plus many more past experiences.
References
- Joanne Cain, Steve Marshall Ford, 250-287-9171
- Steve Marshall, President, 250-287-9171 extn 645
- Blair & Valerie McDonald, Longtime friends of my family, 250-923-6390
Timeline
CR Domicile Courier Driver
FedEx Express Canada
2021.08 - Current
Driver/Receptionist/AP/AR/Dispatcher
FAS Delivery Ltd
2016.10 - 2021.04
Advanced PHT Diploma -
Academy of Learning
2001.05 -
Contract driver, Carrier and Sales
Black Press (Campbell River Mirror)
1998.01 - 2018.01
Grade 12 diploma -
Life Christian Academy
1987.09 - 1989.05
MEDS - Marine Emergency Duties
Justice Institute of BC