Jocelyn Godinez
East Palo Alto
Summary
Highly motivated, customer-focused professional with extensive experience in retail, concierge services, and managing patient information. Proven track record of delivering exceptional customer service, assisting clients with tailored solutions, and maintaining a positive, welcoming environment. Skilled in accurately entering and managing patient data, while ensuring confidentiality and compliance with healthcare regulations. Strong communicator with a keen eye for detail, able to handle diverse tasks, and provide exceptional support in fast-paced settings. Known for strong interpersonal skills, multitasking abilities, and a dedication to exceeding client expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge
Vi at Palo Alto
Palo Alto
02.2025 - Current
- Directed incoming calls and messages to appropriate staff or residents.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Acted as a liaison between hotel management and guests to address special needs or concerns.
Concierge
Ivy Park
Palo Alto
02.2024 - 02.2025
- Collaborated with departments to fulfill guest requests promptly.
- Handled mail and package deliveries, keeping items secure.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
Key Holder
Brandy Melville
Palo Alto
10.2023 - 02.2024
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Supported team members in daily tasks to create a collaborative work environment.
- Trained new staff on store policies, procedures, and customer service standards.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Retail Sales Associate
TJ Max
San Carlos
10.2022 - 01.2023
- Operated cash register and processed transactions accurately and efficiently.
- Collaborated with team members to create attractive merchandise displays.
- Ensured compliance with store policies and safety regulations at all times.
- Participated in inventory management by restocking shelves as needed.
Education
High School Diploma -
Mid Peninsula
Menlo Park, CA06-2023
Skills
- Proficient in Microsoft Office
- Administrative support
- Effective communication
- Telephone etiquette
- Conflict resolution
- Data entry
- Patient confidentiality
- Regulatory Compliance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Standard - CPR / AED
References
References available upon request.
Timeline
Concierge
Vi at Palo Alto
02.2025 - Current
Concierge
Ivy Park
02.2024 - 02.2025
Key Holder
Brandy Melville
10.2023 - 02.2024
Retail Sales Associate
TJ Max
10.2022 - 01.2023
High School Diploma -
Mid Peninsula