CHIOMA ONYINYE NJELITA
Dartmouth
Summary
A goal-driven customer-centric professional with over five years working in client-facing environment, seeking an employment opportunity within an organization where I can offer my skills in advising and guiding customers on financial decisions that will be of their interest, demonstrating impeccable product knowledge and maximizing customer engagement opportunities to maintain optimum customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Concierge
Southwest Properties
05.2024 - Current
- Provide excellent customer service, addressing residents’ needs with prompt communication and problem resolution
- Enhance resident satisfaction, aiming for a 90% positive feedback rate
- Maintain a professional and welcoming environment while managing administrative duties
Relationship Manager
Heritage Bank PLC
02.2017 - 07.2023
- Managed daily financial transactions, account openings, and customer inquiries, ensuring high-quality service
- Assisted clients in selecting suitable financial products tailored to their needs
- Developed strong relationships with customers, improving retention and satisfaction
Client Services Representative
Enterprise Bank LTD
01.2015 - 12.2016
- Responded and resolved all customer requests, enquiries on various banking transactions promptly and ensuring a positive customer experience
- Assisted customers in understanding and navigating financial products and services by providing relevant information and guidance
- Leveraged on the relationship building by being client-centered and consultative
Education
Financial Services
Nova Scotia Community College
Nova Scotia04-2025
Bachelor of Art - Mass Communication
Anambra State University
09.2012
Skills
- Exceptional communication
- Relationship building
- Attention to detail
- Consultative sales
- Multitasking and organization
- Strong interpersonal skills
- Teamwork and collaboration
- Customer service
- Customer retention strategies
- Proficient in microsoft office
Certification
- Certificate of Completion Introduction to Sustainable Finance, 10/01/24
- Canadian Securities Institute (Personal Finance Service Advice), 12/01/24
- Investment Funds in Canada, In Progress
- Financial Planning 1, In Progress
Accomplishments
- Successfully improved resident satisfaction at Southwest Properties by implementing efficient communication strategies.
- Provided financial insights to clients at Heritage Bank, leading to increased customer retention.
- Developed a project status report for a business analysis assignment, showcasing expertise in financial reporting.
Key Competencies And Skills
- Business Development and Sales Support
- Proficient in Microsoft Word, Excel and PowerPoint
- Operational Process Improvement
- Financial Planning and Budgeting
- Financial Advisory Support
- Client Relationship Management
Languages
English
Full Professional
Timeline
Concierge
Southwest Properties
05.2024 - Current
Relationship Manager
Heritage Bank PLC
02.2017 - 07.2023
Client Services Representative
Enterprise Bank LTD
01.2015 - 12.2016
Bachelor of Art - Mass Communication
Anambra State University
Financial Services
Nova Scotia Community College
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