Balreet Bal
Langley,Canada
Summary
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Brings top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors by understanding customer desires.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Seasonal Concierge Advisor
Aritzia
12.2024 - Current
- Managed client relationships across multiple channels, delivering exceptional service and maintaining an average email response time of under 5 minutes and consistently exceeded sales goals of $50 per hour
- Collaborated with internal team leaders including channel leads and managers to coordinate efforts, streamline communication, and address client needs effectively, ensuring exceptional service that reflected Aritzia's commitment to world-class service
- Managed client interactions through SAP, Salesforce, Twilio, and Foster to streamline communication processes; resolved issues with an average resolution time of 3 minutes while ensuring precise order management throughout peak seasons
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Handled confidential client information securely, adhering to company privacy policies and legal requirements.
Front Desk Hostess
Kurry Wala Restaurant
11.2023 - 11.2024
- Maintained a welcoming atmosphere with professional demeanor, engaging in friendly interactions with guests.
- Reduced waiting times at check-in by efficiently processing guest arrivals and departures according to established procedures.
- Contributed to team success by cross-training in various front desk roles, increasing operational flexibility during high-demand periods.
- Actively listened to guest feedback and suggested improvements that could be implemented to enhance service quality.
- Maintained a high level of personal presentation, ensuring uniform was clean, well-fitting, and in line with company dress code standards at all times.
Administrative Assistant
Jaipur Boutique & Fabrics
07.2021 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Processed incoming and outgoing mail and packages according to established procedures.
Education
BBA - Marketing
Kwantlen Polytechnic University
12.2024
Skills
- Exceptional communication
- Polite telephone etiquette
- Office administration
- Attention to detail
- Multitasking and organization
- Teamwork and collaboration
- Customer service
- Proficient in Microsoft Office
- Effective decision making
- Documentation and recordkeeping
Certification
- Google Analytics Certification
- SEMrush SEO Certification
- HubSpot Content Marketing Certification
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Seasonal Concierge Advisor
Aritzia
12.2024 - Current
Front Desk Hostess
Kurry Wala Restaurant
11.2023 - 11.2024
Administrative Assistant
Jaipur Boutique & Fabrics
07.2021 - 09.2023
BBA - Marketing
Kwantlen Polytechnic University
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