Joanne Bell
Markstay,ON
Summary
Efficient Housewares Associate with proven skills in customer service, product knowledge, and inventory management. Notable strength lies in deep understanding of housewares products and ability to provide recommendations tailored to customer needs. Prior roles have resulted in improved store efficiency, positive customer interactions, and increased sales through strategic product placement.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Housewares Associate
Canadian tire
Greater Sudbury, Ontario
1999.08 - 2026.02
- Provided customer assistance with product selection and inquiries in housewares department.
- Organized merchandise displays to enhance visibility and accessibility for customers.
- Maintained inventory levels by restocking shelves and managing product placement.
- Operated point-of-sale system for processing customer transactions efficiently.
- Educated customers on product features and benefits to improve purchasing decisions.
- Collaborated with team members to ensure store cleanliness and organization standards.
- Assisted in receiving and unpacking shipments, ensuring accurate product placement.
- Processed customer payments accurately and efficiently.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Tracked inventory levels daily to ensure adequate supply of housewares items were available for purchase.
- Maintained cleanliness of sales floor and organized displays according to company guidelines.
- Replenished and stocked shelves with new housewares items.
- Provided friendly customer service to all shoppers.
- Processed customer transactions accurately at the point of sale.
- Adhered to safety standards when handling products or equipment.
- Organized backroom stock to ensure efficient inventory control.
- Performed regular price checks on merchandise throughout the day.
- Followed established procedures for stocking merchandise in the warehouse area.
- Assisted customers in selecting suitable products for their needs.
- Served as a cashier during peak hours when additional assistance was needed.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Created price tags and merchandise signs for new items.
- Answered questions about current promotions and resolved issues according to store policies.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Addressed customer questions and concerns regarding products and services.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
Education
Macdonald Cartier
Sudbury Skills
- Customer assistance
- Inventory management
- Merchandise organization
- Point-of-sale operation
Languages
English
First Language
French
Proficient (C2)
C2
Accomplishments
- Customer service award ...customer call in or write about me and reward pin for every 5 years I've been there
Certification
- None
Timeline
Housewares Associate
Canadian tire
1999.08 - 2026.02
Macdonald Cartier