Jurnie McIntosh
Summary
I am hardworking, organized and dependable. As well as being very successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Walmart
01.2022 - 09.2023
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Maintained current knowledge of evolving changes in marketplace.
- Handled customer inquiries and high volume calls to solve billing and ordering problems
- Worked within other departments like electronics, cashiers, garden centre, unloading, online orders and front end in order to drive seamless operations that ultimately benefit the end-user experience.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees
- Developed a strong understanding of managers duties and filled in when needed.
Customer Service Representative
Tim Horton's
01.2020 - 10.2020
- Prepared orders
- Maintained cleanliness of store
- Worked overtime hours
- Worked in a fast paced setting
- Worked many positions such as window, food preparation, taking orders, baking, cleaning and closing staff.
- Enhanced customer satisfaction
- Resolved customer complaints with empathy
- Assisted customers in navigating company website and placing online orders
Volunteer Wildlife Rehabilitation
Cobequid Wildlife Rehabilitation Centre
01.2024 - 04.2024
- Assisted with animal handling
- Assisted with animal intakes
- Prepared safe travelling kennels for intakes and releases
- Feeding wildlife animals
- Insuring that the centre is well maintained and clean
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Volunteering
SPCA Dartmouth
06.2023 - 07.2023
- Dog walking
- Helping with donation intake.
- Provided support for animals such as cats, dogs and rabbits.
Volunteering
Keough Lane Stables
01.2017 - 09.2019
- Mucked trails and stalls
- Fed horses
- Prepared hay for feedings
- Assisted in tacking up horses
- Maintained cleanliness of tack storage area
- Maintained cleanliness of the barn
- Participated in group riding lessons
Education
Bachelor of Science -
Dalhousie University
Truro, NS04.2027
High School Diploma -
Sackville High School
Lower Sackville, NS06.2023
Skills
- Friendly, Positive Attitude
- Flexible and Adaptable
- Problem Resolution
- Self-Directed
- Team building
- Calm Under Pressure
- Dependable and Responsible
- Verbal Communication
- Teamwork and Collaboration
- Computer Skills
- Research
Languages
French
Professional Working
English
Native or Bilingual
Timeline
Volunteer Wildlife Rehabilitation
Cobequid Wildlife Rehabilitation Centre
01.2024 - 04.2024
Volunteering
SPCA Dartmouth
06.2023 - 07.2023
Customer Service Representative
Walmart
01.2022 - 09.2023
Customer Service Representative
Tim Horton's
01.2020 - 10.2020
Volunteering
Keough Lane Stables
01.2017 - 09.2019
Bachelor of Science -
Dalhousie University
High School Diploma -
Sackville High School
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