JOANNA, YAN HA Wong
Toronto,ON
Summary
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Proven expertise in loan products, service and customer needs. Identifies and resolves concerns while promoting new products and meeting sales objectives. Able to work independently, multi-tasking.
Overview
5
5
years of professional experience
Work History
Contact Center Representative II, Borrowing
TD Bank
Toronto, Ontario
01.2022 - Current
- Followed up with customers after each interaction to ensure satisfaction.
- Educated customers on features and benefits of products or services.
- Identified opportunities to upsell additional products or services.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Trade Specialist
HSBC HK
Hong Kong, Hong Kong
04.2021 - 09.2022
- Checked invoices and bill into cash to improve client cash flow management
- Improved the cash flow and credit management with credit insurance policies offered
- Communicated with client director and make the transaction more smooth
- Made bids and offers to buy or sell securities.
Customer Care Officer (Premier Center)
HSBC HK
Hong Kong, Hong Kong
09.2019 - 04.2021
- Provided the accurate and efficient counter transactions
- Met the financial services needs and provide related products to customer
- Ensure compliance of general, anti-money laundering and anti-terrorist financing compliance controls
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Retail Salesperson
UNIQLO HK
Hong Kong, Hong Kong
11.2018 - 09.2019
- Contributed to team effort by accomplishing related results as needed
- Helped customer make selections by building customer confidence; offering suggestions and opinions
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education
Bachelor of Science - SOCIAL SCIENCE IN MEDIA AND SOCIAL COMMUNICATION
Hong Kong Baptist University
Hong Kong11.2019
Skills
- Critical Thinking
- Verbal and Written Communication
- Regulatory Compliance
- Customer Service
- Proficient in MS Office
- Word Typing
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Contact Center Representative II, Borrowing
TD Bank
01.2022 - Current
Trade Specialist
HSBC HK
04.2021 - 09.2022
Customer Care Officer (Premier Center)
HSBC HK
09.2019 - 04.2021
Retail Salesperson
UNIQLO HK
11.2018 - 09.2019
Bachelor of Science - SOCIAL SCIENCE IN MEDIA AND SOCIAL COMMUNICATION
Hong Kong Baptist University
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