Open To Work
AMARACHI SHALOM OWEN
CUSTOMER SERVICE REPRESENTATIVE| CALL CENTRE AGENT| CLIENT AND PATIENT SUPPORT SPECIALIST|PHARMACY ASSISTANT
Vaughan,Canada
Summary
Dynamic Customer Support Specialist and Healthcare professional with over 5 years of expertise in client and patient flow coordination, scheduling, and exceptional client service. Proven ability to manage provider schedules while ensuring meticulous documentation and compliance with healthcare standards. Recognized for strong communication skills, adept problem-solving abilities, and a remarkable capacity to adapt to evolving daily challenges. Proficient in MS Office, EMR systems, and various scheduling platforms, consistently delivering support that enhances patient experiences and empowers care teams to achieve service objectives.
Overview
4
4
years of professional experience
Work History
Contact Centre Representative II – Borrowing
TD Canada Bank Group
07.2025 - Current
- Act as primary point of contact for loan and credit line inquiries, resolving issues promptly and empathetically.
- Handle high-volume calls daily, documenting interactions in CRM systems to ensure accuracy and continuity while maintaining good metric scores.
- Escalate urgent cases efficiently to maintain service levels and client satisfaction.
Patient Flow Coordinator | Lead Pharmacist
Habib Medical Clinic
08.2023 - 04.2025
- Coordinated patient flow of over 3000 registered patients and optimized appointment schedules for physicians and allied health staff, reducing wait times and improving patient satisfaction.
- Maintained accurate client and prescription records using EMR systems, ensuring compliance with confidentiality standards.
- Triaged client inquiries, provided updates, and facilitated communication between patients, caregivers, and healthcare providers.
- Adjusted schedules in response to staffing changes and urgent cases, ensuring continuity of care.
Retail Pharmacist
Shalem Pharmacy
08.2021 - 07.2023
- Supported Customer-facing services including product explanation and inquiries.
- Dispensed medications accurately and efficiently, ensuring compliance with pharmacy regulations.
- Consulted with patients on medication usage and potential side effects, enhancing patient understanding.
- Managed inventory levels, conducting regular audits to minimize discrepancies and optimize stock management.
- Collaborated with healthcare providers to resolve prescription issues, improving patient care coordination.
Client Support Specialist | Administrative support | Pharmacist
Hospital Management Board
06.2021 - 06.2022
- Managed inbound and outbound calls, triaged requests, and scheduled follow-up appointments for patient care.
- Partnered with clinical staff to address service delivery gaps and improve workflow efficiency.
- Ensured accurate data entry and maintained confidentiality of client records.
Education
Bachelor of Pharmacy - B. Pharm
Igbinedion University
Skills
- Appointment scheduling
- Client onboarding and record management
- Service provider management
- Electronic medical record management
- Data entry proficiency
- Analytical problem solving
- Confidentiality and Risk Management Awareness
- Effective communication
Accomplishments
- Increased patient retention by 40% through development of an efficient data management and follow-up system.
- Led nonprofit initiatives providing health campaigns, medical checkups, and literacy programs, directly benefiting underserved communities.
- I received multiple awards of excellence for leadership, academic performance, community service and as a lead pharmacist.
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Status
Permanent Resident
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridOn-SiteTimeline
Contact Centre Representative II – Borrowing
TD Canada Bank Group
07.2025 - Current
Patient Flow Coordinator | Lead Pharmacist
Habib Medical Clinic
08.2023 - 04.2025
Retail Pharmacist
Shalem Pharmacy
08.2021 - 07.2023
Client Support Specialist | Administrative support | Pharmacist
Hospital Management Board
06.2021 - 06.2022
Bachelor of Pharmacy - B. Pharm
Igbinedion University
Similar Profiles
Abhilash NyatiAbhilash Nyati
Personal Banker at TD Bank Group - TD Canada TrustPersonal Banker at TD Bank Group - TD Canada Trust
Fatima PopalFatima Popal
Experience and Bookings Director at Compass Group Canada With TD BankExperience and Bookings Director at Compass Group Canada With TD Bank
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
KUIHAN WANGKUIHAN WANG
Real Estate Salesperson at Remax Imperial RealtyReal Estate Salesperson at Remax Imperial Realty
STEVEN CHRISTOPHERSTEVEN CHRISTOPHER
Customer Service Agent at Virtual Gaming WorldsCustomer Service Agent at Virtual Gaming Worlds