Aneesha Peter
Regina,SK
Summary
Results-driven and highly skilled professional with a diverse background in customer service, insurance and business analysis, seeking a challenging role in an insurance, banking, customer service and business analyst firm. Offering a comprehensive skill set in service desk management, customer service, claims processing, and evaluation. Possess expertise in reserves adjustment, property damage assessment, settlement negotiations, liability determination, and coverage assessment. Proven ability in analyzing claims history, legal documentation, and reporting. Adept at utilizing MS Office tools and demonstrating strong leadership qualities through coaching, mentoring, team leadership, and training. I thrive on delivering top-notch customer service. I'm all about making technology hassle-free for customers. With a friendly approach, actively listen to their concerns, troubleshoot effectively, and ensure they leave with a smile. My dedication to providing seamless support, combined with a passion for helping people, drives me to exceed expectations every day. Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Contact Centre Representative II, Borrowing
TD BANK
5 2024 - Current
- Provided advanced guidance on financial products and services, ensuring accurate solutions on the first interaction
- Delivered outstanding service and sales support for moderately complex transactions, addressing customer concerns and providing subject matter guidance
- Analyzed data to identify and solve complex problems, making informed recommendations while considering process and policy risks
- Collaborated effectively with team members to resolve customer issues and enhance service delivery
- Consistently met and exceeded set goals, serving as an ambassador for innovation and delivering legendary customer experiences
- Ensured compliance with regulatory requirements and internal policies, maintaining high standards of data security and customer confidentiality
- Achieved targets for new business acquisition, successfully deepening relationships with existing customers and identifying opportunities for cross-selling TD's products and services.
- Managed approximately 50-65 incoming customer calls per day, consistently maintained average handling time (AHT), and ranked in the top 5 for meeting all qualitative performance metrics.
Cashier, Self-Checkout Attendant & Customer Service Representative
Walmart
11.2022 - 06.2024
- Fulfill responsibilities at the Cash counter, Self-checkout, and Customer Service Desk
- Contribute to the training of new Associates
- Process all purchase transactions promptly and efficiently, including merchandise deactivation as per the EAS Program
- Promote company sponsor programs, such as credit card services, product protection, and charity initiatives
- Uphold register security and integrity through meticulous cash handling, adherence to relevant company policies, and situational awareness
- Efficiently address customer queries and extend polite and friendly greetings to all customers
- Demonstrate knowledge of inventory management practices, including stocking and shelving
- Part-Time
Pharmaceutical Manufacturing Technical Finishing Operator
Catalent
05.2023 - 08.2023
- Strictly followed Standard Operating Procedures (SOPs) and Good Manufacturing Practices (GMPs)
- Demonstrated strong mechanical aptitude and problem-solving skills to ensure uninterrupted production
- Communicated effectively with supervisors and team members, contributing to smooth shift transitions
- Accountable for mastering all aspects of the Finishing Department including sorting, polishing, printing, packaging, and reprocessing of capsules
- Demonstrated ability to work independently and prioritize tasks efficiently, meeting deadlines consistently
- Prioritized attention to detail and accuracy in all tasks, ensuring product quality
- Adapted to physical demands of the role, including standing, bending, and lifting
- Maintained compliance with safety guidelines and protocols, including handling of chemicals
- Part-Time
Customer Service Representative
Tim Hortons
09.2022 - 12.2022
- Delivered high-quality customer service in a fast-paced environment, ensuring customer satisfaction
- Efficiently processed transactions, managed cash handling, and maintained register accuracy
- Prepared and served food and beverages according to company standards
- Handled customer complaints and resolved issues promptly, maintaining a positive customer experience
- Trained new employees on company policies, procedures, and customer service standards
- Part-Time
Customer Relationship Officer
Neogen Care Home Health
03.2022 - 08.2022
- Used Microsoft Excel, PowerPoint, and Word to maintain and organize patient details
- Performed exceptionally in customer service with excellent communication skills and showed empathy to vulnerable customers and was awarded for the same
- Top team player and formulated customer satisfaction
- Supported administrative operations by managing schedules and appointments
- Handled incoming and outgoing inquiries and provided information
- Make outbound calls to U.S Health Insurance companies to get the claims moving
- Using coded data to produce and submit claims to insurance companies
- Working directly with the insurance company, healthcare providers, and patients to get a claim processed and paid
- Reviewing and appealing unpaid and denied claims
- Handling collections on unpaid accounts
- Managing the facilities Accounts Receivable reports
- Being a team player with a consistent focus on the metrics designed for us
- Evaluated open accounts to look for past-due balances and pursue collection strategies
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
- Improved billing and month-end reporting processes
Property/Motor Claims Analyst
Allianz Service Pvt.Ltd
06.2019 - 09.2021
- Claim Handling (both Motor & Property) and resolving claim enquiries of all complexity ventured by offshore claims handling India Centre-Australia
- Worked under FNOL (First Notification of Loss) team to gathered proper documentation and data to prepare claims for submission
- Reviewed coverage determinations, investigated and evaluated claims and negotiated settlements
- Reviewed police reports, witness statements and physical property damage to determine extent of liability
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements
- Arrange assessors to visit customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations
- Uploaded documentation and reports to corporate database system using 'REGENT' to facilitate smooth claims processing
- Identified suspicious losses, immediately contacting National Investigation Unit to conduct further investigations
- Collected payments, processed receipts and informed policyholders of outstanding balances
- Call Quality Analyst- Did Audit for the entire claims team
- Prepare detailed report on the entire team's performance for a month and create relevant action plans
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns
Education
Bachelor of Arts - English Language and Literature
University of Kerala
06.2016 - 04.2019
Ontario College Graduate Certificate - Business Management
Fanshawe College
London, ON 05.2022 - 04.2024
Skills
Data Analysis and Problem Solving
Team collaboration and leadership
MS Office proficiency
Attention to detail and multitasking
Decision making and adaptability
Legal Documentation and Reporting
Quality Analyst
Fraud detection and investigation
Communication and interpersonal skills
Call Audits
Active Listening
Flexible and Adaptive
Customer Service
Claims History Analysis
Coaching and Mentoring
Team Leadership
Time Management
Claims Investigation
Insurance Claims Review
Multitasking
Excellent Communication
Websites
Timeline
Pharmaceutical Manufacturing Technical Finishing Operator
Catalent
05.2023 - 08.2023
Cashier, Self-Checkout Attendant & Customer Service Representative
Walmart
11.2022 - 06.2024
Customer Service Representative
Tim Hortons
09.2022 - 12.2022
Ontario College Graduate Certificate - Business Management
Fanshawe College
05.2022 - 04.2024
Customer Relationship Officer
Neogen Care Home Health
03.2022 - 08.2022
Property/Motor Claims Analyst
Allianz Service Pvt.Ltd
06.2019 - 09.2021
Bachelor of Arts - English Language and Literature
University of Kerala
06.2016 - 04.2019
Contact Centre Representative II, Borrowing
TD BANK
5 2024 - Current
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