Joanna Russell
Toronto,Canada
Summary
A committed property management professional recognized for maintaining high standards and delivering consistent results. Proven in overseeing multifaceted property operations and ensuring regulatory compliance. Known for collaborative team efforts and adaptability in dynamic environments.
Diligent POSITION with background in providing comprehensive support to senior executives. Successfully coordinated high-priority projects and streamlined office operations. Demonstrated proficiency in calendar management and travel arrangements.
Overview
11
11
years of professional experience
Work History
Senior Property Manager
The Fueling Station
11.2019 - Current
- Maintained meticulous records of all property documents, including leases, renewals, terminations, and maintenance contracts, .
- Investigated and resolved, both residential and commercial, tenant complaints.
- Reduced vacancy rates by 25% and 42%, respectively, by implementing effective marketing and touring strategies to attract quality tenants.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
Director of Marketing Communications
Intentional Capital
01.2019 - Current
- Negotiated contracts with vendors and agencies, securing cost-effective solutions for various marketing initiatives.
- Led internal and 3rd party teams to ensure cohesive marketing strategies aligned with company goals.
- Directed social media and email marketing campaigns increase leads.
- Oversaw creative direction for marketing materials, ensuring consistent branding across all touchpoints.
- Prepared cross-platform social media promotions, capitalizing on strengths of each site to effectively reach target audiences.
Assistant Manager, Customer Service
Ink and Water Tattoo
01.2018 - 09.2019
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Developed strong relationships with clients by learning their unique needs and pairing them with a qualified professional, leading to increased repeat business and loyalty.
- Opened and closed the shop and monitored shift changes to uphold successful operations.
- Professionally de-escalated situations with upset and hostile clients during a period of public backlash and online controversy, maintaining customer service standards under pressure
Beauty Advisor/Product Merchandiser
NYX
01.2017 - 03.2018
- Greeted all guests in a warm and friendly manner to create a positive first impression. Met sales goals while offering personalized customer service and maintaining long-lasting relationships with customers. Answered product questions with up-to-date knowledge of trends, sales, and store promotions. Completed opening, closing, and managerial duties when required. Maintained stores aesthetic.
Product Consultant and Certified Makeup Artist
SEPHORA
01.2014 - 01.2016
- Specialized in customer care and product knowledge at one of the largest cosmetic retailers in Canada. Greeted and assisted customers, answering questions regarding products, promotions, and services the store has to offer. Tracked inventory and replenished displays when necessary. Appropriately suggested add-on's to each customer. Provided specialized services to customers including makeup applications, tutorials, and one-on-one lessons.
Education
Makeup & Fashion Image and Extensive Makeup Design Diploma -
THE SCHOOL OF MAKEUP ART
01.2014
Technical Theatre Production Diploma - undefined
HUMBER SCHOOL OF CREATIVE & PERFORMING ARTS
01.2013
Skills
- CPR, First Aid, and WHIMIS Training
- Point of Sale (POS) system operation
- Real estate laws
- Property management expertise
- Maintenance coordination
- Marketing analytics
- Content curation
- META advertising
- Executive support
- Office management
- Strong problem solver
Timeline
Senior Property Manager
The Fueling Station
11.2019 - Current
Director of Marketing Communications
Intentional Capital
01.2019 - Current
Assistant Manager, Customer Service
Ink and Water Tattoo
01.2018 - 09.2019
Beauty Advisor/Product Merchandiser
NYX
01.2017 - 03.2018
Product Consultant and Certified Makeup Artist
SEPHORA
01.2014 - 01.2016
Technical Theatre Production Diploma - undefined
HUMBER SCHOOL OF CREATIVE & PERFORMING ARTS
Makeup & Fashion Image and Extensive Makeup Design Diploma -
THE SCHOOL OF MAKEUP ART
Similar Profiles
Harvey AttawayHarvey Attaway
Student Volunteer at TCU Fueling StationStudent Volunteer at TCU Fueling Station
Catrina CampbellCatrina Campbell
Volunteer at Fueling StationVolunteer at Fueling Station
Kimberly WeikleKimberly Weikle
Service Coordinator, Service Dispatcher at D&H United Fueling SolutionsService Coordinator, Service Dispatcher at D&H United Fueling Solutions
Jenny Cheng LYUJenny Cheng LYU
Salad Prep Cook (Cold Station) at Cafe on the SquareSalad Prep Cook (Cold Station) at Cafe on the Square
Venkat MuruganVenkat Murugan
Associate Director, Murex Business Specialist at RBC Capital MarketsAssociate Director, Murex Business Specialist at RBC Capital Markets