Joana Marie R. Valencia
Québec
Summary
Professional food service worker ready to bring expertise to dynamic team. Proven track record of delivering high-quality customer service and maintaining cleanliness and organization in food preparation areas. Known for teamwork and reliability, ensuring smooth operations even during peak hours.
Overview
8
8
years of professional experience
Work History
Food Counter Attendant
Maje+ CIE Company Inc.
05.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Assisted customers with information regarding menu offerings and nutrition information.
Team Supervisor
Richmond Foods Corporation (Jollibee Franchise)
02.2022 - 01.2024
- Always make our dine in customer happy in every encounter.
- Maintain cleanliness of dining and kitchen area.
- Ensure product availability within standard.
- Work with the team to achieve sales target and good store rating.
- Manage staff hiring training and supervision.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
Team Supervisor
EPSON PRECISION (PHILS) INC
08.2019 - 12.2021
- Maintaining a clean workstation and production
- Assembling products and parts
- Following production guidelines and specifications
- Finalizing and packaging products for shipment
- Monitoring the assembly line and meeting production targets
- Reporting any issues to the supervisor on duty
Team Leader/Service Crew
Richmond Foods Corporation (Jollibee Franchise)
08.2018 - 07.2019
- Ensure product availability within standard
- Produce products according to sales volume.
- Train new employee and organize training needs and materials
- Serve as a role model of Jollibee ways.
- M2 Excellent Manpower Services
Service Crew
Richmond Foods Corporation (Jollibee Franchise)
05.2017 - 07.2018
- Make game plan to run the shift and achieve daily target
- Ensure total customer satisfaction in every experience.
- Ensure standard operating procedure is in place in production area.
- Ensure high level of Food Safety
- GENERATION ONE RESOURCES
Education
Vocational Course - Technical Vocational Livelihood
Pinagkawitan Integrated National High School
Pinagkawitan Lipa City, Batangas01.2018
Secondary - undefined
Pinagkawitan Integrated National High School
Pinagkawitan Lipa City, Batangas01.2018
Primary - undefined
Pinagkawitan Elementary School
Pinagkawitan Lipa City, Batangas01.2012
Skills
- Over 5 years in the fast food sector
- Proficient in customer service interactions
- Committed to service excellence
- Skilled at prioritizing tasks simultaneously
- Strong interpersonal skills in teamwork
- Reliable attendance record
- Proficient in task prioritization
- Goal-oriented team contributor
- Onboarding process management
Languages
English
Professional Working
Timeline
Food Counter Attendant
Maje+ CIE Company Inc.
05.2024 - Current
Team Supervisor
Richmond Foods Corporation (Jollibee Franchise)
02.2022 - 01.2024
Team Supervisor
EPSON PRECISION (PHILS) INC
08.2019 - 12.2021
Team Leader/Service Crew
Richmond Foods Corporation (Jollibee Franchise)
08.2018 - 07.2019
Service Crew
Richmond Foods Corporation (Jollibee Franchise)
05.2017 - 07.2018
Secondary - undefined
Pinagkawitan Integrated National High School
Primary - undefined
Pinagkawitan Elementary School
Vocational Course - Technical Vocational Livelihood
Pinagkawitan Integrated National High School
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