Jimmy Dmello
Toronto,Ontario
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor (Consultant)-Temporary
Mr Lube Canada
Toronto, ON, Canada
01.2023 - Current
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Participated in requirements meetings to understand business needs.
- Worked with stakeholders and partners to gather, analyze and define requirements.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Business Analyst (Consultant)
GEP Worldwide
Mumbai, India
01.2020 - 09.2021
- Participating, Gathering, Understanding and Accurately documenting client requirements for coordinating, testing and deployment of SaaS product and associated business processes.
- Implementation and configuring of client’s requirements in SaaS product.
- Creating BRDs (Business Requirement Document) and FRDs (Functional Requirement Document).
- Hands on experience on Jira, SAP
- Worked with various international public sector companies like Petamina, Petroleum Authority of Thailand etc.
- Surveyed clients to ascertain requirements and expectations for product.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Collaborated with external and internal stakeholders to identify business needs and data sources.
- Assisting and training customers throughout the various phases of the implementation process.
- Actively participating in planning for and running User Acceptance Testing (UAT).
- Creating test cases for internal and external stakeholders
- Collaborating with manager and teammates to anticipate and respond to issues that could impact solution deployment.
Ecommerce Analyst (Intern)
Ajmal & Sons
Mumbai, India
08.2019 - 12.2019
- Monitored compliance and filing requirements in conjunction with staff and management.
- Assessed data modeling and statistics to integrate high-level business processes.
- Collaborated with cross-functional teams to achieve project milestones and deliverables.
- Optimized core processes to improve business performance and operational agility.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Gathered, organized and input information into digital database.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Sr. Executive Export Analyst
CMA CGM Shared Service Centre
Mumbai, India
10.2014 - 01.2017
- Hands on involvement in the day to day activities. Subject matter expert on front to back process including upstream and downstream steps not under control of the team.
- Work in accordance with all process KPIs and KRA targets.
- Evaluating vendor’s credit worthiness and shipper’s performance.
- To maintain effective working relationships and coordinating with team groups, and internal/external customers.
- To process Bill of Lading, this includes coordinating with various departments and clients.
- Review and control of the daily/monthly/weekly process MIS and reports.
- Helping in the documentation process and Identified issues, analyzed information and provided solutions to problems.
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York, Canada09.2022
MBA -
St. Francis Institute of Management And Research
Mumbai, India06.2019
BBA -
St. Gonsalo Garcia College
Mumbai, India06.2014
Skills
- MS Office - Excel, Visio, PowerPoint
- Communication, Presentation, Team building Skills
- System implementation
- Product Training
- Scrum and Agile Methodology
Certification
- Pursuing certification in Business Analysis from the International Institute of Business Analysis as an ECBA
Languages
English
Native or Bilingual
Arabic
Elementary
Hindi
Native or Bilingual
Timeline
Service Advisor (Consultant)-Temporary
Mr Lube Canada
01.2023 - Current
Business Analyst (Consultant)
GEP Worldwide
01.2020 - 09.2021
Ecommerce Analyst (Intern)
Ajmal & Sons
08.2019 - 12.2019
Sr. Executive Export Analyst
CMA CGM Shared Service Centre
10.2014 - 01.2017
High School Diploma -
Seneca College of Applied Arts And Technology
MBA -
St. Francis Institute of Management And Research
BBA -
St. Gonsalo Garcia College
- Pursuing certification in Business Analysis from the International Institute of Business Analysis as an ECBA
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