JIAHAO ZHANG
Ottawa,ON
Summary
Dynamic and results-oriented automotive professional with 6 years of experience specializing in luxury vehicle brands. Proven track record of delivering exceptional service and driving sales growth in the competitive luxury automotive market. Skilled in building and nurturing client relationships, leveraging in-depth product knowledge and a passion for delivering unparalleled customer experiences. Adept at collaborating with cross-functional teams to achieve organizational objectives and exceed performance targets. Seeking to leverage expertise in luxury vehicle sales and customer engagement to contribute to the success of a forward-thinking automotive dealership.
Overview
6
6
years of professional experience
Work History
Financial Services Manager
Mercedes-Benz Ottawa Downtown
Ottawa, ON
10.2021 - Current
- Oversaw all financial aspects of the automotive dealership, ensuring profitability and compliance with regulatory requirements.
- Conducted financial analysis to identify trends, opportunities, and areas for improvement. Generated regular reports for senior management to facilitate data-driven decision-making.
- Developed and implemented pricing strategies, financing options, and incentive programs to drive sales and maximize revenue.
- Negotiated terms with financial institutions to secure favorable lending arrangements and financing solutions for customers.
- Collaborated cross-functionally with sales, marketing, and operations teams to optimize processes, improve efficiency, and achieve organizational goals.
Sales Consultant
Mercedes-Benz Ottawa Downtown
Ottawa, ON
07.2019 - 10.2021
- Provided personalized sales assistance to customers, guiding them through the vehicle selection process and addressing their inquiries and concerns.
- Demonstrated in-depth knowledge of automotive products, features, and specifications to match customers with the right vehicle for their lifestyle and preferences.
- Conducted test drives and product presentations to showcase vehicle capabilities and advantages, emphasizing key selling points and benefits.
- Built and maintained strong relationships with customers through effective communication, follow-up, and after-sales support, resulting in high levels of customer satisfaction and repeat business.
- Negotiated pricing, financing terms, and trade-in values to maximize sales profitability while meeting customer needs and expectations.
- Consistently met or exceeded sales targets and performance metrics, earning recognition for top sales performance and customer service excellence.
Delivery Coordinator/Sales Consultant
Otto’s BMW
06.2018 - 07.2019
- Providing excellent customer service
- Working with other departments to ensure the vehicle is prepared to deliver
- Review and explain sales agreements with the customers to ensure all options are correct
- Demonstrate and educate vehicle’s features based on customer needs.
Education
Honors Bachelor of Arts - Economics
Carleton University
Ottawa, ON04.2015
Skills
- Customer Relationship Management (CRM)
- Product Knowledge and Demonstration
- Negotiation Techniques
- Closing Skills
- Upselling and Add-on Sales
- After-Sales Support
- Client Retention Strategies
- Excellent Communication Skills
- Active Listening
- Problem-Solving Abilities
Languages
English
Chinese (Mandarin)
References
Dimos Agraniotis, 613-223-7857, General Manager, Mercedes-Benz Ottawa Downtown
Guan Wang, 613-219-6588, General Sales Manager, Mercedes-Benz Ottawa Downtown
Timeline
Financial Services Manager
Mercedes-Benz Ottawa Downtown
10.2021 - Current
Sales Consultant
Mercedes-Benz Ottawa Downtown
07.2019 - 10.2021
Delivery Coordinator/Sales Consultant
Otto’s BMW
06.2018 - 07.2019
Honors Bachelor of Arts - Economics
Carleton University