Jia Hao Chen
Markham,Ontario
Summary
Currently graduated in network and IT with experience in troubleshooting for hardware and software issues. Have a strong understanding in managing user accounts and permissions in Active Directory, optimizing system performance, and delivering exceptional customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Merchandiser
Shoppers Drug Mart
01.2020 - Current
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Interacted with guests in friendly and knowledgeable way.
Junior Process Engineer
ATH Stainless Steel
01.2020 - 09.2021
- Developed documentation, diagrams, and specifications to meet project requirements and regulatory standards.
- Participated in project reviews to enable ongoing status tracking and reporting.
- Collaborated with machinist to address operating issues and support rapid recovery.
Education
Bachelor of Information Technology - Networking And IT Security
Ontario Tech University
04.2024
Bachelor of Engineering (Honours) - Mechanical Engineer
Ontario Tech University
04.2019
Skills
- Configured topologies with layer 3 and layer 2 routing protocols on Cisco switches/routers
- Strong knowledge of the TCP/IP protocol suite such as IP, ARP, ICMP, UDP, SMTP, VOIP Systems
- Managed and edited multiple accounts remotely through active directory and window server platform
- Familiar with Operating systems such as Windows, macOS, Linux and mobile platforms
- Worked with Cloud platforms such as AWS and Azure
- Proficient in programming languages such as Python, C, HTML,CSS, SQL
- Strong knowledge of Microsoft Office applications such as Powerpoint, Word, Excel
Certification
- Azure Fundamentals - Microsoft
Projects
OWASP Web Vulnerability Report
- Worked with team to create a report on different web vulnerabilities
- Used JuiceWorld to identify broken access control problems on the website Analyzed web script on JuiceWorld to demonstrate possible ways to hack the site
Database Website Application
- Built a website that connected to mySQL to display databases
- Designed the site to be interactive by combining python/HTML/CSS/Javascript with the SQL database to perform SQL queries and actions Added security features to separate clients and staff by implementing role based authorization in the login page
Networking Configuration of new LAN and WAN infrastructure
- Configured switches and routers based on topology given Used protocols such as VLANS, Trunk, NHRP, FHR, MPLS, DMVPN, EtherChannel, IPSec, Spanning tree, path manipulation and EIGRP to enable packets to be able to reach their destinations
- Documented the process, steps taken and recommended security features to enhance the network security
Timeline
Merchandiser
Shoppers Drug Mart
01.2020 - Current
Junior Process Engineer
ATH Stainless Steel
01.2020 - 09.2021
Bachelor of Engineering (Honours) - Mechanical Engineer
Ontario Tech University
Bachelor of Information Technology - Networking And IT Security
Ontario Tech University
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