Christo Thomas
Barrie
Summary
Motivated and enthusiastic hospitality professional with a diploma in Hotel and Resort Management and over three years of leadership experience in fast-paced retail and food service environments. Proven ability to manage operations, lead teams, and ensure exceptional customer experiences. Strong organizational and communication skills, combined with a passion for innovation, time management, and team collaboration. Committed to delivering excellence in every role through a hands-on, customer-focused approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Store Assistant Manager
Shoppers Drug Mart
01.2021 - Current
- Delivered outstanding customer service and upheld brand standards.
- Supported store loss prevention, cash handling, and expense control procedures.
- Assisted in hiring, onboarding, training, and performance management of front-end staff.
- Coordinated store marketing campaigns and showcased new products.
- Acted as a key support to the Front Store Manager in daily operations.
Store Manager
A&W Restaurant
01.2020 - 01.2021
- Supervised and scheduled a team of staff to maintain smooth store operations.
- Ensured compliance with health and safety protocols and food quality standards.
- Handled customer service escalations and resolved issues promptly.
- Managed inventory and assisted in budgeting and sales analysis.
Lead Cook (Internship)
Friday Harbour Resort
01.2019 - 01.2020
- Prepared and presented high-quality dishes in compliance with food safety standards.
- Organized workstation setup and maintained cleanliness throughout service.
- Assisted in pre-cooking, marinating, and food preparation during high-volume periods.
- Collaborated with culinary staff to deliver a seamless dining experience.
Education
Diploma - Hospitality - Hotel and Resort Management
Georgian College
Barrie, ON01.2021
Skills
- Microsoft Office
- Leadership
- Decision making
- Critical thinking
- Customer service attitude
- Organizational skills
- Planning skills
- Customer service
- Time Management
- Inventory planning
Certification
- Smart Serve Certificate – Ontario Alcohol Serving Standards
- Food Handler Certificate – Food Safety and Sanitation Compliance
Timeline
Front Store Assistant Manager
Shoppers Drug Mart
01.2021 - Current
Store Manager
A&W Restaurant
01.2020 - 01.2021
Lead Cook (Internship)
Friday Harbour Resort
01.2019 - 01.2020
Diploma - Hospitality - Hotel and Resort Management
Georgian College
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