Jessica Ntofon
Calgary,Canada
Summary
Diligent Business Service Coordinator with 10 years of Business operations experience. Focused and resourceful with strong track record of facilitating process improvements to increase efficiency and streamline business tasks.
Overview
10
10
years of professional experience
Work History
Medical Office Assistant (Casual)
Calgary West Central PCN
05.2022 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Supply Chain Coordinator (Contract)
Convergint Technologies
04.2023 - 01.2024
- Pursues and obtains shipping estimates and tracking information for material purchases
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Creates and manages online databases of materials ordered, received, and delivered
- Verifies receipt of items compared to items ordered; resolves shipping errors or damages with suppliers
- Provides purchasing planning and control information by collecting, analyzing, and summarizing data and trends
- Tracks orders to ensure consistency with commitment dates
- Ensures product is delivered to the appropriate parties as requested
- Communicates professionally, persuasively, and personably with vendors and clients via phone and email.
- Reduced lead time for product deliveries through effective coordination with suppliers and vendors.
- Participated in strategic planning sessions aimed at enhancing overall business growth through optimized supply chain operations.
Project Coordinator (Contract)
City of Calgary Business Unit- Water Services
01.2022 - 12.2022
- Compile project and program reporting, analysis and recommendations for Project Managers and Leadership
- Distribute monthly project data to all stakeholders including coordinating intranet publishing
- Review and track invoices, status reports, change orders, and contingency use
- Create and manage project delivery, maintenance, operations, and asset management dashboards
- Coordinate monthly project status report meetings with project managers, stakeholders, and the leadership team.
- Ensured timely project completion with meticulous attention to detail and proactive problem-solving skills.
- Streamlined workflow processes to increase team efficiency and improve overall project outcomes.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Patient Care Coordinator
Calgary Foothills Primary Care Network
02.2018 - 02.2019
- Processes incoming referrals and populates/updates/validates patient information in Wolf EMR
- Scans and links patient documents in Wolf EMR
- Enters statistical data for collection of key performance measures for organizational and provincial reporting
- Supports attachment efforts for unattached patients via the online web registry and the list of physicians accepting patients and documents attachment status in EMR
- Escorts patients to consulting rooms and collects and enters patient vitals in the Electronic Medical Record (EMR)
- Monitors patient waiting area and assists with ordering taxi services and directing patients to specialist clinics
- Greeted and assisted patients with check-in procedures.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Customer Relations Coordinator
Viiz Communications
01.2017 - 11.2017
- Manage all communication with call centre in both verbal and written forms
- Provide response to all incoming telephone queries received from customers in timely Participate in management and training in center
- Administer and resolve all customers inquiries for variety of call centre products and services
- Driving the rhythm of action items and tracking follow-up activities including determining status and following through to completion
- Evaluate all customer issues and prepare update for computer tools and resources
- Perform all work for management in writing or electronic media, modifying procedures and activities in line with the communications team.
Booking Coordinator
EFW Radiology
11.2016 - 01.2017
- Booked and confirmed patient appointments daily
- Carefully screened patients for new and updated information and equipped them with useful information ahead of their visits
- Handled day-to-day operational duties such as answering phones, managing administrative records, etc
- Exercised problem solving and conflict resolution skills when handling complaints, and referred patient inquires to the appropriate designated personnel.
Clinical Coordinator
Hearing Life Canada
03.2014 - 12.2015
- Communicate effectively with care providers to ensure schedules are carried out
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Liaise with Care Supervisors to share patient and care provider feedback
- Resolve or escalate, as required, client concerns/issues
- Enter all critical and relevant information into the system for appropriate follow-up and documentation.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Successfully negotiated client contract renewals to create increased revenue.
- Championed a patient-centered approach by actively involving patients and their families in the care planning process.
Education
Hospital Unit Clerk
Bow Valley College
Calgary, AB05.2016
Communication
Mohawk College
Toronto, ON06.2012
Skills
- Communication Skills
- Problem solving
- Attention to detail
- Process Improvement
- Computer Proficiency
- Facilitation Skills
- Adaptability
- Project Management
- Multitasking and Organization
- Critical Thinking
- Task Delegation
- Detail Oriented
- Team Leadership
Hobbies and Interests
- Event Planning
- Travel
- Personal development
- Team sports
Timeline
Supply Chain Coordinator (Contract)
Convergint Technologies
04.2023 - 01.2024
Medical Office Assistant (Casual)
Calgary West Central PCN
05.2022 - Current
Project Coordinator (Contract)
City of Calgary Business Unit- Water Services
01.2022 - 12.2022
Patient Care Coordinator
Calgary Foothills Primary Care Network
02.2018 - 02.2019
Customer Relations Coordinator
Viiz Communications
01.2017 - 11.2017
Booking Coordinator
EFW Radiology
11.2016 - 01.2017
Clinical Coordinator
Hearing Life Canada
03.2014 - 12.2015
Hospital Unit Clerk
Bow Valley College
Communication
Mohawk College
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