Jessica McCauley
West Kelowna
Summary
Knowledgeable Guest Service Representative experienced in a busy spa settings. Driven and dedicated with focus on delivering exemplary service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Guest Coordinator
THE TEN SPOT
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed strong relationships with repeat clients, resulting in increased loyalty and return visits.
- Fostered a positive work environment among team members by offering support, encouragement, and constructive feedback.
- Enhanced customer satisfaction by promptly and professionally addressing guest inquiries and requests.
- Created welcoming and comfortable environment for guests.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Upheld high standards of cleanliness, safety, and organization throughout the property.
Kitchen Staff Member
Murray's Pizza
07.2010 - 11.2023
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Trained new staff on food preparation and safety procedures.
- Greeted customers at counter to fulfill requests and answer questions.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
Penticton Secondary
Penticton, BC06.2011
Skills
- Sales Expertise
- Safe Work Practices
- Guest Relations
- Critical Thinking
- High-Volume Environments
- Reading Comprehension
- Billing and Payment Processing
- Guest Inquiries
- Accurate Cash Handling
- Customer Loyalty
Art
I specialize in creating art using digital software on a computer with a drawing tablet monitor.
Timeline
Guest Coordinator
THE TEN SPOT
12.2023 - Current
Kitchen Staff Member
Murray's Pizza
07.2010 - 11.2023
High School Diploma -
Penticton Secondary
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