Deidre Coates
Toronto
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Receptionist
The Ten Spot
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Barista
Second Cup Coffee
08.2021 - 08.2023
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Child Care Provider
Private Household
09.2003 - 06.2023
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Coordinated maintenance and repair tasks for optimal household functionality.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
Sales Lead Keyholder
Casper
09.2018 - 03.2020
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Completed store opening and closing procedures.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
Barista/Supervisor
Second Cup Coffee
04.2010 - 05.2016
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
- Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
- Maintained a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
Education
High School Diploma -
Runnymede C.I
Toronto, ON06-2003
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Staff training
- Problem-solving
- Team leadership
Certification
Emergency First Aid and CPR C + AED
Smart Serve
Workers Health and Safety Awareness
Food Handlers Certificate
Timeline
Receptionist
The Ten Spot
08.2023 - Current
Barista
Second Cup Coffee
08.2021 - 08.2023
Sales Lead Keyholder
Casper
09.2018 - 03.2020
Barista/Supervisor
Second Cup Coffee
04.2010 - 05.2016
Child Care Provider
Private Household
09.2003 - 06.2023
Emergency First Aid and CPR C + AED
Smart Serve
Workers Health and Safety Awareness
Food Handlers Certificate
High School Diploma -
Runnymede C.I
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