Loredana Caruso
Oakville,ON
Summary
Hardworking and motivated manager with 5 plus years of experience and record of success in spa and restaurant industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
17
17
years of professional experience
Work History
Manager
THE TEN SPOT
Oakville
02.2019 - Present
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
- Conducted regular staff meetings to ensure consistency in service delivery.
- Actively recruited and trained qualified professionals for all spa positions.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Analyzed financial data to determine areas needing cost reduction or profit improvement.
- Resolved customer complaints in a timely manner.
- Assisted in developing marketing strategies for increasing revenue from existing clients as well as attracting new business.
- Ensured compliance with local health codes governing spas by staying up-to-date on industry best practices.
Front of House Server
Scaddabush Italian Kitchen
Vaughan And Mississauga, ON
05.2017 - 09.2019
- Greeted guests upon arrival, provided menus and answered questions regarding menu items.
- Maintained cleanliness of dining area, including tables, chairs, floors and counters.
- Processed payments at the end of each meal including cash, debit and credit transactions.
- Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
- Organized takeout orders for dine-in or pick-up customers.
- Presented menus and answered questions regarding items.
Bartender
Mill Street Brewery
Mississauga
06.2013 - 07.2016
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Performed opening and closing duties including restocking supplies.
Bartender/Managing Director
Firkin Group of Pubs
Vaughan
10.2002 - 05.2012
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Completed regular bar inventories and daily requisition sheets.
- Conducted inventory of supplies, liquor and beer.
- Developed schedules for bartenders, servers and other staff members.
Education
Medical Aesthetics Diploma
Canadian Beauty College
Russian e-file technique
Nails By Alina
Certificate in Dermaplaning
Dermalogica
Mixology workshop
Toronto International Bartending
Some College (No Degree) - Certified Floral Designer
Humber College
Toronto, ONSkills
- Business Administration
- Expense Tracking
- Marketing
- Policy Implementation
- Business Development
- Financial Management
- Operations Management
- Brand Management
Timeline
Manager
THE TEN SPOT
02.2019 - Present
Front of House Server
Scaddabush Italian Kitchen
05.2017 - 09.2019
Bartender
Mill Street Brewery
06.2013 - 07.2016
Bartender/Managing Director
Firkin Group of Pubs
10.2002 - 05.2012
Medical Aesthetics Diploma
Canadian Beauty College
Russian e-file technique
Nails By Alina
Certificate in Dermaplaning
Dermalogica
Mixology workshop
Toronto International Bartending
Some College (No Degree) - Certified Floral Designer
Humber College
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