Jessica Hernandez
Pittsburg
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Contra Costa County Health Services
03.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Improved clinical workflow with introduction of electronic health records system.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Diablo Nephrology
10.2019 - 03.2020
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
CMA Certification -
Contra Costa Medical Career College
Antioch, CA04.2013
High School Diploma -
Crossroads Highschool
Concord, CA06.2011
Skills
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Patient-focused care
- CPR
- Reliable team player
- Compassionate
- Specimens collection and processing
- Maintaining confidentiality
- Compassionate caregiver
- Trustworthy companion
- Adaptable
- OB/GYN procedures
- Monitoring patient progress
- Companionship and emotional support
- Patient bathing
- Feeding assistance expert
- Vital sign monitors
- Medical records confidentiality
- Vital signs and examinations
- Patient-handling equipment
- CPR/AED
- Multitasking
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Contra Costa County Health Services
03.2020 - Current
Medical Assistant
Diablo Nephrology
10.2019 - 03.2020
CMA Certification -
Contra Costa Medical Career College
High School Diploma -
Crossroads Highschool
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