Jacqueline Horne
Bethel Island
Summary
Accurate and experienced in serving clerical needs with tireless focus on performance optimization and team needs. Positive and upbeat team player with comprehensive knowledge of clerical needs and file management. Excellent communication and prioritization skills. At the county now I have been working with more then 6 different clinics under OJ's mamagement. I provide support for the Antioch, Brentwood, Bay Point Health Centers. As well as provide admin support for 3 dental clinics and Pittsburg Health Center, as needed.
Overview
16
16
years of professional experience
Work History
Staffer/Admin
Contra Costa County Health Services
03.2023 - Current
- Maintaines accurate records of candidate information in the R-Drive and files, ensuring efficient data retrieval for future reference.
- Collaborates with HR teams to ensure seamless onboarding of new hires, resulting in a positive employee experience.
- Built strong relationships with staff through consistent communication, understanding their staffing needs and providing tailored solutions.
- Managed high-volume requisition loads and management needs while maintaining strict attention to detail and quick response times.
- Wrote and proofread emails, memos and other types of professional correspondence.
- Set up appointments and updated master calendar for my supervisor and charge nurse.
- Reduced time spent on administrative tasks through the implementation of Health Services ever changing policies and requirements. Allowing more time for my supervisor to focus on other tasks needed in all of his clinics.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Assisted with personnel records management to support recordkeeping accuracy.
- Managed applicant tracking systems online and paper copies by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
- Crafted detailed job descriptions and job postings, obtaining necessary information from personnel.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Advocated for staff members and management, helping to identify and resolve conflicts.
- Completes clinic operational requirements by scheduling and assigning employees.
- I work 40 hours minimum per week, or more if needed by management.
Experienced Clerk
Contra Costa County Employment and Human Services Department
09.2021 - Current
- Copied, scanned and filed documents to maintain office records.
- Responded to requests by preparing and sending files and documents.
- Sorted and distributed mail to internal staff and prepared outgoing mail.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Coordinated company records and resources to assist team members with special projects.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Supported office clerical functions using word processing and other software, email and office machines.
- Observed deadlines, enabling timely completion of tasks.
- I worked 40 hours minimum, or more if needed by management.
Receptionist
Sutter Gould Medical
02.2021 - 07.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Entered data in EPIC software to keep records of patient information.
- Managed more than 30-50 incoming calls per day.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Managed customer complaints and rectified issues to complete satisfaction.
- Communicated with outside offices to obtain records and transfer files for patient needs.
- Assisted current and prospective patients with navigating telephone and web-based support systems.
- I worked 40 hours per week.
Hiring Manager/ Floral Manager/ Safety Chair
Safeway
10.2008 - 01.2022
- Conducted new hire orientations to provide company information, establish performance requirements and training for specific job duties.
- Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
- Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
- Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
- Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
- Developed organizational filing systems for correspondence, communications, records and reports.
- Reduced accidents in workplace by implementing safety policies and procedures.
- Trained and developed associates to handle customers' needs and manage daily workloads.
- Created attractive and eye-catching displays with accurate signage to promote products.
- Ordered supplies based on space and budget availability, current trends and sales projections.
- Delegated assignments and set schedules for effective coverage of floral department needs.
- Maintained salability and health of floral products by establishing clear care procedures.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Operated checkout line at the store.
- Removed damaged and defective stock products, communicating discrepancies or shortages to supervisor.
- I worked 40 hours minimum per week, or more if needed by management.
Education
CPC-A -
AAPC
Online12.2018
Skills
- Business operations understanding
- Meticulous and organized
- Recordkeeping and bookkeeping
- Organization and efficiency
- Multitasking and prioritization
- Data entry
- Spreadsheet development
- Schedule and calendar management
- Processing mail
- Database management
- Administrative tasks
- Mail sorting
- Verbal and writing communication
- Database entry
- Scheduling and calendar management
- Scanning and copying
- Hiring
- Outlook, Excel, Word
Education and Training
other
Experience
[],["Receptionists and Information Clerks"]
Timeline
Staffer/Admin
Contra Costa County Health Services
03.2023 - Current
Experienced Clerk
Contra Costa County Employment and Human Services Department
09.2021 - Current
Receptionist
Sutter Gould Medical
02.2021 - 07.2022
Hiring Manager/ Floral Manager/ Safety Chair
Safeway
10.2008 - 01.2022
CPC-A -
AAPC
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