Jessica Forde
Calgary,AB
Summary
Committed and hardworking with over 10 years Managerial experience. Exceptional ability to establish rapport with customers in order to gain a strong repeat business. Eager to develop and grow a positive retail team who exceed sales, goals and customer satisfaction levels, both in-store and on-line. Strong prioritization and organizational skills. Astute and enterprising, successful at leading every facet of new and ongoing operations. Strategic thinker and tactical decision-maker with passion for hard work and willingness to take on any challenge. Thrives on handling customer issues in a professional and diplomatic manner. Forward thinking website technical facilitator who provides outstanding assistance in design and maintenance.
Overview
18
18
years of professional experience
Work History
Store Manager
Rite Of Ritual
12.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Retail Manager / Therapy Manager / Web Facilitator
Amber Holistic Therapy Centre and Retail Store
11.2013 - Current
- Responsible for managing day-to-day operation of store, setting up customer service standards and launching initiatives to hit target sales.
- Motivating and leading positive teams to consistently exceed store sales targets by 20% quarterly whilst ensuring everyone adheres to health and safety, company policies and procedures.
- Ensuring visually appealing product displays and creating eye-catching storefront and interior by incorporating years of experience in visual merchandising.
- Performing all store operations including opening and closing procedures, staff and product display management and budget control.
- Reconciling till balances and cash takings at end of shifts, avoiding errors through meticulous attention to detail.
- Accurately controlling operations budgets, providing sufficient staffing to maintain exceptional service within cost constraints and adhere to health and safety.
- Building loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
- Creating daily financial reports, driving sales by providing support and guidance to underperforming team members.
- Web facilitator for excellent customer service and sales.
- Recruiting and training numerous staff members and leading by example to consistently elevate store standards.
- Managing store inventory and website through stock control procedures, placing prompt refill orders to maximise sales opportunities.
Retail Manager / Visual Merchandising Manager
Born Clothing, John Curly
05.2011 - 10.2013
- Planned product ranges and stock plans with buyers and designers.
- Trialled merchandising and window displays in concept store.
- Analysed best sellers reports for use in adjusting layout, presentation and displays to suit market.
- Responsible for visual merchandising, window guidelines and layout planograms for store concessions.
- Oversaw inventory tracking, management and counts, maintaining accurate stock records.
- Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
Visual Merchandiser Manager
Dunnes Stores
09.2008 - 05.2011
- Analysis of previous and current sales to enable bestsellers full potential.
- Developed merchandising strategy to efficiently move overstock.
- Proficient IT skills demonstrated by designing store graphics, editing photographs, creating story books, updating and creating company files and documents.
- Merchandising across all brands including menswear, women's-wear, children's wear and homeware.
- Promoted seasonal products and trends to manage efficient movement of stock.
Mail Floor Operator
DX Mailing, John Kelly
10.2006 - 05.2007
- Sorted and collated incoming and outgoing mail.
- Recorded registered mail.
- Time/date/stamped all incoming/outgoing mail.
- Responsible for the timely delivery of mail and packages throughout.
Education
Diploma of Higher Education - Display Design
Dublin Institute of Technology
05.2008
Diploma of Higher Education - Fine Art
Carrowbeg College Westport
05.2006
A-Levels -
Sancta Maria College
07.2005
Skills
- Professional leadership and management skills
- Strong staff mentorship and training
- Astute Business judgement and communication
- Excellent brand management and supplier relations
- Prioritizing customer service and satisfaction
- Visual merchandising and active selling techniques
- Facilitating growth by building productive relationships
- Team building by group discussions with honesty and flexibility
- Financial and budget Management
- Visual merchandising
- Outstanding communication skills
- Active selling techniques to increase sales
Languages
English
Native or Bilingual
Timeline
Store Manager
Rite Of Ritual
12.2022 - Current
Retail Manager / Therapy Manager / Web Facilitator
Amber Holistic Therapy Centre and Retail Store
11.2013 - Current
Retail Manager / Visual Merchandising Manager
Born Clothing, John Curly
05.2011 - 10.2013
Visual Merchandiser Manager
Dunnes Stores
09.2008 - 05.2011
Mail Floor Operator
DX Mailing, John Kelly
10.2006 - 05.2007
Diploma of Higher Education - Display Design
Dublin Institute of Technology
Diploma of Higher Education - Fine Art
Carrowbeg College Westport
A-Levels -
Sancta Maria College
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