Jessica Falcioni

• Answered central telephone system and directed calls accordingly.
• Went into client accounts and provided information about their status, what documents were outstanding, and more.
• Confirmed appointments, communicated with clients, updated client records, booked appointments with their social worker.
• Corresponded with clients through email and telephone.
• Assisted with onboarding new clients and giving them information to secure paperwork completion.
• Answered questions about available programs.
• Resolved customer problems and complaints.
• Maintained confidentiality of information regarding clients and company.
• Managed multiple tasks and met time-sensitive deadlines.
• Kept track of calls and staffing changes
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity. This included the Housing Department.
• Performed various office tasks such as filing, data entry and research tasks as directed.
• I was selected to attend a Mental Health First Aid course and provide a report on why all front line staff should take it.

There are two components to this job: manage the Kaleidoscope in the Schools program and assistant to the Education Manager.

Kaleidoscope in the Schools (KITS)

•Communicate with the Principals, Artists, and Producer to organize the tour.

•Create an itinerary for the day and send it to the Artists and Principals.

•Write and send the contracts to the Artists.

•Be the first point of contact for the Artists once contracted, and the Principals, and answer any questions.

•Create newsletter to send to the Principals.

•Work with our Education Contact on Study Guides for the Artists that require it. This includes some research, editing of the finished product, and a general knowledge of the Provincial Education Curriculum.

•Understand and have respect for all the Artist’s Cultures and do research on each so the Artists trust me with their work and that I will advocate for them in the space.

•Keep all administrative work up to date. This includes excel spreadsheets, giving copy and photos to my colleague for the website, itineraries, and special requests.

•Send Surveys to Principals and Teachers about the show they received.

•Collect the data from surveys, and use it to better the delivery of the KITS program.

Education Assistant

•Hire, train, and supervise 2 Team Leads, 2 Senior Counsellors and 3 junior Counsellors for Summer Camp.

•Keep attendance and contact information up to date for 40+ classes.

•Be primary contact for students and parents about the Education classes.

•Provide content for Social Media. This includes interviews with Instructors, photos from classes, promotions and any creative ideas.

•Communicate with the Fundraising Department and work with them on Grants.

•Work with the Marketing Department and create graphics on Canva for Instagram posts, and do filming projects for advertising.

•Do outreach events in the Community. This includes Farmers Markets, Newcomers events, Family Day, Culture Days etc.

•Keep track of inventory in the Studio Space and make sure all classes have the materials they need

•Assist Education Manager with any projects as required.

• Sent and received mail
• took care of office supplies and inventory
• answered phone calls
• made spreadsheets and reports
• ordered inventory items
• filed paperwork and data entry
• did research projects as assigned by management
• scheduled meetings and set up the room
• compiled travel information and booked flights for management
• assisted with educational programs
• listened to radio calls during events and made reports
• put out and received tenders

• Checked in clients for classes
• answered client's questions
• cleaned the facility
• had knowledge of retail items
• followed up with client's voicemails
• opened and closed the facility
• assisted teachers with tasks in the studio
• answered emails, coordinated rentals
• managed inventory
• had familiarity with East Indian culture.

• Learned lines
• traveled to schools
• built sets
• performed shows
• interacted with the community
• led acting workshops
• respected Culture and the Community.

• Attended rehearsals
• made lists of Actor's tracks and prop/costume placements
• assisted with costume changes
• incharge of the entire backstage backstage during Tech Week and the show
• set up props tables
• performed quick changes
• addressed Actor's concerns
• maintained order and safety backstage
• dealt with emergencies
• cleaned up after shows
• did special effects makeup
• Performed various stage management tasks.