Jessica Dowd
Ottawa
Summary
Accomplished Residential Counselor at Carebridge Community Support, adept in de-escalation techniques and client advocacy. Proven ability in team building and effective communication, fostering positive environments. Demonstrated adaptability and attention to detail, ensuring safety and progress. Enhanced customer loyalty through empathetic service at Farm Boy.
Overview
10
10
years of professional experience
Work History
Residential Counselor
Carebridge Community Support
11.2021 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
Customer Service Representative
Farm Boy
06.2015 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Diploma - Hospitality Management
Algonquin College
Ottawa04.2019
Diploma -
Sacred Heart High School
Ottawa, ON06.2017
Skills
- Client advocacy
- Task prioritization
- Safety protocols
- Team building
- Decision-making
- Verbal and written communication
- Adaptability and flexibility
- Effective communication
- Organizational skills
- Excellent communication
- Attention to detail
- Time management
Timeline
Residential Counselor
Carebridge Community Support
11.2021 - Current
Customer Service Representative
Farm Boy
06.2015 - 06.2019
Diploma - Hospitality Management
Algonquin College
Diploma -
Sacred Heart High School
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