Joan Cudmore
London
Summary
Energetic residential counselling professional with experience monitoring residents and supporting facility operations. Expert at intake and discharge procedures and room inspections. Could you calm down when handling incidents and crisis intervention meetings? Dedicated to staff daily oversights and interactions with residents. Bringing work history leading and monitoring recreational activities and observing individuals during regular household routines. Professional when communicating with teammates, family members and authorities. An approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with a proven track record in developing successful mentoring relationships with students. Fosters a sense of community among residents to support individuals in need.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Residential Counselor
Canadian Mental Health and Addictions Services
London
07.2023 - Current
- Communicated behaviour choices to residents by outlining the positive and negative consequences of choices.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations toward treatment plans for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behaviour metrics.
- Addressed behavioural and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- I supported residents in coping with emotions and fears through one-on-one sessions.
- Facilitated group counselling sessions to help clients address anger management and interpersonal relationships.
- Developed and maintained relationships with community resources to provide additional support services.
- Encouraged clients to develop self-advocacy skills and become active participants in their treatment plans.
- Helped develop and implement programs to foster community growth and development.
- Enforced policies and safety standards through building and room rounds.
- Resolved grievances and complaints by collaborating with residents.
- Assisted residents with transitioning into the new living environment and maintained strong relationships with residents.
- Conducted life skills workshops to enhance client self-sufficiency and independence.
- Made regular rounds to keep residents and areas safe and secure.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Responded promptly to any emergency situations that may arise within the residence.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Provided guidance and support to clients in need of assistance with daily living skills.
- Performed regular room checks for cleanliness standards as well as security purposes.
- Organized recreational activities such as field trips or sports events to promote physical activity and healthy lifestyle habits.
- Mediated interpersonal problems between residents.
- Prepared meals and assisted clients with laundry and household chores.
- Enforced rules and regulations for smooth and orderly operation of residential programs.
- Implemented behavioral interventions designed to modify or reduce problematic behaviors.
- Supervised medication administration according to physician instructions.
- Provided information on resident progress and development of case plans.
- Supervised self-administration of medications for residents.
- Coordinated weekly house meetings where residents can express concerns or share ideas.
- Interfaced with residents to address and resolve complaints or grievances.
- Assisted with crisis intervention services when needed.
- Conducted regular rounds to keep residents and areas safe and secure.
- Conferred with medical personnel to better understand backgrounds and needs of individual residents.
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Chaperoned group-sponsored trips and social functions.
- Answered telephones and routed calls or delivered messages.
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Monitored client progress and reported changes to healthcare professionals regularly.
- Implemented coping strategies and life skills training for residents in crisis situations.
- Provided emotional support and crisis intervention during high-stress moments.
- Collaborated with community resources to ensure comprehensive client support services.
- Maintained accurate documentation of client interactions and treatment plans consistently.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
- Collaborated with other counselors to develop programs that address needs of residents.
- Provided appropriate feedback and information to help residents succeed in program.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
Storefront Associate
Tim Hortons
London
05.2004 - Current
- Maintained a clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
- I used the POS system to process sales, returns, online orders, and gift card activations.
- Worker in a team well, as individually.
- You can use excellent communication skills.
- Conflict resolution.
Counselor
Can-Voice
London
09.2022 - 04.2023
- Created and implemented programming.
- Engaged in conflict resolution.
- Aided with fundraising proposals.
- Prepared meals within the food safety guidelines.
- Taught life skills.
- Peer to peer counseling.
- Created parties.
- Planned outings for the members.
- Helped a member apply for Canada pension and Old age benefits.
Counselor
Life-Spin
London
01.1995 - 01.1997
- Assisted in implementing changes in welfare policies.
- Assisted clients with daily needs.
- Introduced clients to resources to help meet their needs.
Facilitator
Children's Aid Society of London and Middlesex
London
01.1990 - 01.1996
- Created programs for parents and their children.
- Contacted speakers.
- Facilitated groups.
- Creating fundraising events.
Education
Service Worker diploma -
Fanshawe College
Simcoe, ONSkills
- Food Service
- Kitchen Management
- Counselling
- Restaurant Management
- Fundraising
- Microsoft Word
- Food Handling
- Verbal and Written Communication
- Teaching Life Skills
- Computer Skills
- Active Listening
- Interviewing Skills
- Research Skills
- Food Safety
- Client Outings
- Knowledge of Government Policies
- Working with Children and Adults
- Knowledge of Vulnerable Needs
- Group Facilitation
- Food Production
- Cleaning
- Knowledge of ASIST
- Crisis intervention
- Behavioral modification
- Community resource coordination
- Life skills training
- Conflict resolution
- Client progress monitoring
- Group counseling facilitation
- Emotional support provision
- Team collaboration
- Documentation management
- Problem solving
- Effective communication
- Self-care practices
- Supply replenishment
- Resident counseling
- Residential care
- Client transportation
- Multicultural sensitivity
- Residential treatment plans
- De-escalation techniques
- Residential treatment programs
- Patient education
- Counseling and coaching
- Progress monitoring
- Client advocacy
- Mental health disorders
- Professionalism
- Goal setting
- Problem-solving abilities
- First aid and CPR
- Resource coordination
- Problem-solving
- Residential Life Experience
- Verbal and written communication
- Policy enforcement
- Teamwork and collaboration
- Crisis management
- Group facilitation
- Active listening
- Event planning
- General housekeeping
- Interpersonal skills
- Group activities
- Excellent communication
- Progress documentation
Certification
- Emergency First Aid CPR/AED Level C, 03/01/22, 03/01/25
- Police Vulnerable Sector Check, 02/01/23, 02/01/24
Accomplishments
- Can-Voice, 09/01/22, 04/30/23, Created and implemented programming., Engaged in conflict resolution., Aided with fundraising proposals., Prepared meals within the food safety guidelines., Taught life skills., Peer to peer counselling., Created parties., Planned outings for the members., Helped a member apply for Canada pension and Old age benefits., London, ON
- Tim Horton, 05/01/04, Present, Worked well independently and on a team., Served as a hard-working, friendly and punctual employee., Organized and prioritized work to complete assignments in a timely, efficient manner., Maintained an eagerness to add knowledge to my skills., Promoted a positive image for the company., Multi-tasked to complete tasks and services promptly., London, ON
Timeline
Residential Counselor
Canadian Mental Health and Addictions Services
07.2023 - Current
Counselor
Can-Voice
09.2022 - 04.2023
Storefront Associate
Tim Hortons
05.2004 - Current
Counselor
Life-Spin
01.1995 - 01.1997
Facilitator
Children's Aid Society of London and Middlesex
01.1990 - 01.1996
Service Worker diploma -
Fanshawe College