Jessica de Sousa
St. Albert
Summary
Detail-oriented and compassionate Medical Office Assistant with strong administrative skills and over six years of retail and customer service experience. Proven ability to support clinical teams, manage sensitive health records, and deliver exceptional service in both healthcare and retail environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Office Assistant (Practicum)
CSA Physiotherapy
02.2022 - 03.2022
- Scheduled and confirmed patient appointments
- Processed billing for WCB, AHS, and private insurance
- Maintained patient confidentiality and records per HIA
Key Holder / Supervisor
Carter’s OshKosh
01.2017 - 01.2020
- Supervised retail operations including open/close
- Managed visual merchandising and online order fulfillment
- Trained team members and ensured operational flow
Sales Associate
Joe Fresh
01.2011 - 01.2014
- Handled register operations, returns, and restocking
- Maintained product displays and store cleanliness
Education
Medical Office Assistant Certificate -
NorQuest College
High School Diploma -
Paul Kane High School
St. Albert, AB06-2006
Skills
- Appointment Scheduling & Billing
- EMR & Health Information Management
- Patient & Provider Support
- Customer Service Excellence
- Retail Supervision & Visual Merchandising
- Confidentiality & Compliance (HIA, AHS)
Certification
- Medical Office Assistant Certificate – NorQuest College
- WHMIS, AHS Privacy, Bloodborne Pathogens – 2021
Availability
Monday to Friday, with weekend flexibility
Timeline
Medical Office Assistant (Practicum)
CSA Physiotherapy
02.2022 - 03.2022
Key Holder / Supervisor
Carter’s OshKosh
01.2017 - 01.2020
Sales Associate
Joe Fresh
01.2011 - 01.2014
Medical Office Assistant Certificate -
NorQuest College
High School Diploma -
Paul Kane High School
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