Kayla Mainville
Leduc,AB
Summary
Veterinary professional with experience in animal care, medical support, and client communication. Skilled in assisting with procedures, animal handling and medical record keeping. Strong focus on teamwork and adaptability ensures seamless clinic operations. Reliable and results-driven, with a compassionate approach to patient care.
Overview
6
6
years of professional experience
Work History
Veterinary Medical Assistant
Leduc Animal Clinic
05.2022 - Current
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Reduced stress for patients with fear-free techniques during exams and procedures, creating a positive experience.
- Provided customer support to clients, answering questions and addressing concerns.
- Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
Customer Relationship Specialist
ATB Financial
04.2019 - 08.2021
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Clerk
Millet Registries
04.2019 - 08.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Checked documentation for accuracy and validity.
- Managed sensitive documents securely, ensuring proper storage and disposal procedures were followed.
- Ensured compliance with legal requirements, adhering to strict confidentiality and privacy policies.
Education
Diploma - Veterinary Technology
Northern Alberta Institute of Technology
Edmonton, AB06-2025
Certificate - Veterinary Medical Assistant
Northern Alberta Institute of Technology
Edmonton, AB05.2022
Certificate - Pre-Health Sciences
Canadore College of Applied Arts And Technology
North Bay, ON04.2014
High School Diploma -
Fellowes High School
Pembroke, ON06.2012
Skills
- Proper Animal Restraint
- Patient Recordkeeping
- Client Education
- Appointment Scheduling & Billing
- Laboratory Skills
- Patient Monitoring
Timeline
Veterinary Medical Assistant
Leduc Animal Clinic
05.2022 - Current
Customer Relationship Specialist
ATB Financial
04.2019 - 08.2021
Clerk
Millet Registries
04.2019 - 08.2021
Certificate - Pre-Health Sciences
Canadore College of Applied Arts And Technology
Diploma - Veterinary Technology
Northern Alberta Institute of Technology
Certificate - Veterinary Medical Assistant
Northern Alberta Institute of Technology
High School Diploma -
Fellowes High School
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