Jessica Cortez
San Diego
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Offering excellent communication skills and eagerness to learn and grow in hospitality environment. Contributes foundational understanding of customer service and ability to quickly adapt to new systems and procedures. Ready to use and develop interpersonal and organizational skills in Lounge Agent role.
Overview
9
9
years of professional experience
Work History
Aspire Lounge Agent
Swissport
2022.05 - Current
- Trained new team members on company policies, procedures, and best practices in customer service excellence.
- Collaborated with team members to maintain a clean, organized, and welcoming lounge environment.
- Resolved customer complaints swiftly and professionally, demonstrating exceptional problem-solving abilities.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided support during busy periods by taking on additional responsibilities such as bartending or expediting when needed.
- Spearheaded staff training initiatives to improve bartending skills and knowledge of wine, spirits, and cocktails.
- Demonstrated flexibility and adaptability by seamlessly transitioning between bartending, front desk , and managerial roles when necessary to maintain smooth operations during peak hours.
Cashier
Dollar Tree Stores
2021.05 - 2022.03
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Fast Food Worker
SSP America
2019.08 - 2020.03
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Provided support to crew members, facilitating quick food preparation.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Prepared food orders with attention to detail, ensuring high-quality meals for customer satisfaction.
Restaurant Hostess
Operacaffe
2019.05 - 2019.08
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier/Waitress
El Pollo Grill
2016.02 - 2019.03
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
No Degree -
Grossmont College
El Cajon, CA2017-04
High School Diploma -
Junipero Serra High School
Santo Rd San Diego 2015-06
Skills
- Strong work ethic
- Exceptional communication
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Team leadership
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Aspire Lounge Agent
Swissport
2022.05 - Current
Cashier
Dollar Tree Stores
2021.05 - 2022.03
Fast Food Worker
SSP America
2019.08 - 2020.03
Restaurant Hostess
Operacaffe
2019.05 - 2019.08
Cashier/Waitress
El Pollo Grill
2016.02 - 2019.03
No Degree -
Grossmont College
High School Diploma -
Junipero Serra High School