Christo Baby Thomas
Ottawa,ON
Summary
Energetic and action oriented international student with experience in providing satisfactory customer service. Confident in handling stressful situations and keeping a calm demeanor performing multitasking duties. Looking to provide high quality performance to the company and achieve more personal growth in people skills and leadership qualities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Lounge Agent
Swissport
02.2024 - Current
- Assisted travelers with special requests, ensuring a comfortable and enjoyable experience during their stay.
- Resolved customer complaints swiftly and professionally, demonstrating exceptional problem-solving abilities.
- Provided smooth check-in processes for improved efficiency, resulting in shorter wait times for guests.
- Trained new team members on company policies, procedures, and best practices in customer service excellence.
- Cooked hot foods and prepared cold foods while keeping a clean and organized space as the main priority both in the kitchen and the lounge.
Sales Advisor
Sport Chek
10.2023 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Provided exceptional service to over 400 customers in picking shoes based on various factors like prior injuries, width,ankle support, arch height and pronation levels.
- Used customer insights to develop innovative sales strategies to increase sales.
- Planned and arranged the shoe wall according to style, pricing and brand.
Education
College Diploma - Fitness And Health Promotion
Algonquin College
Ottawa, ON05.2025
High School Diploma -
Good Shepherd Public School
Ottawa, ON06.2022
Skills
- Strong Work Ethic
- Stress Tolerance
- Customer Relations
- Problem-Solving
- Attention to detail
- Microsoft Office
Certification
CPR Level C and Standard First Aid Certification- Canadian Red Cross (2023-11-04)
Timeline
Lounge Agent
Swissport
02.2024 - Current
Sales Advisor
Sport Chek
10.2023 - Current
College Diploma - Fitness And Health Promotion
Algonquin College
High School Diploma -
Good Shepherd Public School
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