Ashley Hidalgo
Rialto
Summary
With over 6 years of customer service experience, I excel in engaging customers and resolving issues with empathy and efficiency. My background showcases strong work ethic and Spanish fluency, driving operational excellence and fostering warm customer relationships. Achieved sales quotas, demonstrating upselling proficiency and effective communication.
Overview
8
8
years of professional experience
Work History
Lounge Agent
Swissport
01.2024 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Server/Cocktail Bartender
PF Changs Restaurant
04.2021 - 01.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Team Leader
Jack in the Box
09.2016 - 06.2019
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Led employee relations through effective communication, coaching, training, and development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Salesperson
Metro PCSInc
01.2018 - 05.2018
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Achieved or exceeded company-defined sales quotas.
Education
Associate of Applied Science - Nursing
Chaffey College
Rancho Cucamonga, CA09-2026
High School Diploma -
Eisenhower High School
Rialto, CA06-2016
Skills
- 6 years of customer service
- Spanish fluency
- Multitasking Abilities
- Effective communication
- Strong work ethic
- Team leadership
- Upselling proficiency
- Problem-solving
- Organizational skills
Timeline
Lounge Agent
Swissport
01.2024 - Current
Server/Cocktail Bartender
PF Changs Restaurant
04.2021 - 01.2024
Salesperson
Metro PCSInc
01.2018 - 05.2018
Team Leader
Jack in the Box
09.2016 - 06.2019
Associate of Applied Science - Nursing
Chaffey College
High School Diploma -
Eisenhower High School
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