Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Aileen Halasan

Calgary

Summary

Proven leader with a track record of enhancing guest satisfaction at Swissport by streamlining operations and coordinating team efforts. Expert in food safety and customer relations, I excel in fostering team collaboration and creative problem-solving, significantly improving service delivery and operational efficiency.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Lounge Agent Lead

Swissport
06.2022 - Current
  • Conducted regular assessments of customer feedback to identify areas for improvement within the lounge operations.
  • Promoted additional facilities in areas needing services to boost overall guest satisfaction rates.
  • Coordinated with lounge staff to ensure timely delivery of food and beverage services for guests.
  • Streamlined check-in processes for improved efficiency, resulting in shorter wait times for guests.

Assistant Manager

Netsui Sushi
08.2021 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Also in charge with cutting fish, masking sushi, cooking in the grill, preparing back up foods and etc.

Education

University of Calgary
Calgary, AB
09.2023 - 04.2027

High School Diploma -

Bishop McNally High School
Calgary, AB
05.2022

Skills

    Strong Work Ethic

    Exceptional communication

    Food safety awareness

    Cultural Awareness

    Teamwork and Collaboration

    Time Management

    Multitasking Abilities

    Critical Thinking

    Team Leadership

    Creative Thinking

    Self Motivation

    Customer Relations

Languages

English
Full Professional

Certification

CIWA volunteering program to support medical teams during the Covid-19 pandemic

Timeline

University of Calgary
09.2023 - 04.2027

Lounge Agent Lead

Swissport
06.2022 - Current

Assistant Manager

Netsui Sushi
08.2021 - 08.2023

High School Diploma -

Bishop McNally High School

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Aileen Halasan