Jessica Alderton
Production Manager
Bowmanville,Ontario
Summary
An experienced Operations Manager and Project Manager with 6 years of experience in a Regulated Environment and ten years' experience in team management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager/General Manager
Canopy Growth Corp
02.2021 - 02.2023
- Led establishment of new Research and Development Facility, studying Entomology, Pathology, Agronomy, Breeding and Genetics of Cannabis Plants as per Health Canada approved Protocols and Research License
- Managed team of 23 employees in 60,000 sq.ft facility
- Developed Standard Operating Procedures (SOPs) and equipment to drive productivity, quality, and compliance for new Research License and associated protocols as per Cannabis Act
- Completed required change requests/controls and planned deviations to perform research activities under current cultivation license, pending research license approval
- Managed facilities operations and manufacturing process such as growing, processing, trimming, packaging and sanitation to meet study requirements and production planning with Brand Marketing for commercial products
- Utilized Agile/iterative methodology in beginning due to high demand for results in non-established research license
- Transitioned to hybrid and predictive methodology approach after license acquisition and approval of procedures, training, and established study plans for use
- Oversaw budgeting/financial management and forecasting, purchasing and material management (as per regulations)
- Managed hiring/training of employees and maintaining employee training matrix. Supervised operations staff and kept employees compliant with company policies and procedures
- Owned all inventory management, documentation and investigations for non-conformances, change controls, CAPAs and planned deviations
- Consulted and audited monthly CRA reports, financial/budgeting reports and annual health canada reports
- Completed safety inspections on manufacturing area and completed investigations and inspection programs
- Managed health and safety committee to ensure safe working conditions.
Post-Harvest Manager/ Interim Regional Post-Harvest Manager
Canopy Growth Corp
02.2018 - 02.2021
- Successfully led all daily operational aspects in Post-Harvest department (processing, trimming, packaging and sanitation) to meet operational targets and quality product
- Lead 2 departments for total of 26 employees
- Manage and evaluate process and workflow of productivity with each department (Grow, Post-Harvest, QA, Warehouse, and Inventory) to design schedules to meet needs of operations schedule for multiple sites
- Developed and implemented performance standards and procedural changes, using electronic documentation program Docxellent Ensur
- Completed change requests/controls to drive productivity, quality, and compliance for multiple sites
- Assisted with development and execution of CAPAs for re-occurring issues
- Owned and managed product and consumable inventory, using electronic records software Sage X3 and PlantIT, compiling information for health canada and CRA monthly reports; as well as internal KPI reports
- Organized and managed product transfers to distribution site
- Investigate and completed non-conformance reports, (using Docxellent Ensur) on quality concerns and deviations.
CSR/Shipping Associate/Inventory Specialist
Mettrum Health Corp, Canopy Growth Corp
05.2016 - 02.2018
- Client Services Representative responding to phone calls and emails assisting clients with purchase orders, complaints, tracking packages and updating client profiles.
- Promoted to Shipping Associate. Prepared picking order forms from inventory system (Electronic Record Software -BlueLink). Set up production line, documenting shipping orders as per picking form.
- BlueLink system used for inventory and shipping of product via Canada Post.
- Promoted to Inventory Specialist Position documenting and auditing product inventory, consumable inventory and preparing/facilitating transfers.
- Maintained accurate and audible records of all product inventory and transfers as per Cannabis Act.
- Performing weekly, monthly, and quarterly counts. Providing documentation of inventory for month end and quarter end reports.
- Participated in quarter count audits with Deloitte.
- Member of Joint Health and Safety Committee
Sous Chef
Tetra Kitchen, Vines
11.2014 - 05.2016
- Fine dining restaurant and catering with 60-person capacity per seating
- Oversee all operations of food production and scheduling under the direction of the Executive Chef
- Acted as head chef when required to maintain continuity of service and quality
- Assisted with menu planning, purchasing and inventory
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Planned and directed high-volume food preparation in fast-paced environment.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Maintain proper maintenance and sanitation records
- Prepare all meals with the highest integrity and exceptional presentation.
Director of Culinary Services
Cedarcroft Place by Revera
04.2013 - 11.2014
- Managed all kitchen and dining operations for 90-resident residence
- Organize and revise menus and recipes as needed as per resident request in Resident Food committee and Canada's Food Guide
- Managed department budgets and reports.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Responsible for maintaining staffing, hiring process, payroll (using Cronos), in-services and education programs
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
Education
Certified Associate in Program Management (CAPM) - Project Management Basics
Project Management Institute
03.2023
Food Service And Nutrition Management -
Canadian Healthcare Association
05.2012
Culinary Management Diploma -
Sir Sandford Fleming College
06.2008
Skills
- Policy and Procedure Implementation
- Continuous Improvements
- Lean Manufacturing and Quality Systems
- Regulatory Compliance
- Budget Development and Management
- Project Management
- Records and Information Management
- Employee Development and Training
- Health and Safety
- Microsoft 365 / Microsoft Office (Excel, PowerPoint, Word, Outlook, Forms, Calendar)
- Google Suite (Gmail, Drive, Docs, Sheets, Forms, Calendar)
- Docxellent Ensur (Quality Management Software)
- Equipment/Material Validations
- SAGE X3 (ERP Software)
- E-compliance Health and Safety Environment
Languages
English
Native or Bilingual
Certification
- Certified Associate in Program Management (CAPM) March 2023
- CPR/First Aid St. John's Ambulance December 2021
- Red Seal Certification of Apprenticeship Cook BR. 2, Toronto. ON June 2009
Timeline
Operations Manager/General Manager
Canopy Growth Corp
02.2021 - 02.2023
Post-Harvest Manager/ Interim Regional Post-Harvest Manager
Canopy Growth Corp
02.2018 - 02.2021
CSR/Shipping Associate/Inventory Specialist
Mettrum Health Corp, Canopy Growth Corp
05.2016 - 02.2018
Sous Chef
Tetra Kitchen, Vines
11.2014 - 05.2016
Director of Culinary Services
Cedarcroft Place by Revera
04.2013 - 11.2014
Certified Associate in Program Management (CAPM) - Project Management Basics
Project Management Institute
Food Service And Nutrition Management -
Canadian Healthcare Association
Culinary Management Diploma -
Sir Sandford Fleming College
- Certified Associate in Program Management (CAPM) March 2023
- CPR/First Aid St. John's Ambulance December 2021
- Red Seal Certification of Apprenticeship Cook BR. 2, Toronto. ON June 2009
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