Jesse Telfer
Summary
Committed and hardworking swing shift manager with 2.5 years of experience directing restaurant food service. Well-rounded leader with talent for supervising employees, monitoring food safety, and efficient costumer service. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
6
6
years of professional experience
Work History
Swing/Shift Manager
McDonald's
11.2021 - Current
- Promoted a positive work culture, resulting in improved team morale and job satisfaction.
- Increased revenue through the implementation of effective sales tactics and promotional activities.
- Implemented quality control measures that led to consistent product quality standards across all shifts.
- Resolved conflicts among team members diplomatically, fostering a harmonious working environment.
- Addressed customer concerns promptly, leading to increased customer satisfaction rates.
- Maintained a safe and compliant work environment by enforcing company policies and industry regulations.
Team Leader Manager
McDonald's
09.2021 - 11.2021
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Crew Trainer
McDonald's
05.2020 - 08.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Crew Members
McDonald's
06.2019 - 04.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Volunteer
TIFF
09.2023 - 09.2023
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
Film Production Assistant
Pageman Productions
10.2023 - 10.2023
- Facilitated communication between cast members and crew, allowing for efficient problem-solving during shoots.
- Contributed to maintaining a safe working environment on set by adhering to safety protocols and addressing potential hazards promptly.
- Enhanced film production quality by managing equipment, props, and sets in a timely manner.
Leader
Georgetown Soccer Club
07.2018 - 07.2018
- Collaborated with fellow camp leaders to create a positive and inclusive environment for all camp attendees.
- Led groups of children safely through variety of camp activities.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Supervised young campers in recreational activities such as youth sports, aquatics, and arts, and crafts.
Producer
KinoVision Productions
04.2023 - Current
- Presented production ideas and determined creative scenarios for production and delivery.
- Oversaw post-production processes, including video editing and sound mixing, to ensure a polished final product.
- Developed schedules for production, editing, and duplication for timely delivery.
- Coordinated logistics, schedules, and talent management for smooth production flow and optimal results.
- Conducted thorough pre-production planning sessions, ensuring all stakeholders were aligned on project objectives and timelines.
- Fostered a positive working environment by promoting open communication channels among team members during projects.
Short Film Director
KinoVision Productions
05.2023 - 01.2024
- Continued personal growth as a filmmaker by staying up-to-date on industry advancements, attending workshops, and seeking feedback from peers on each project.
- Collaborated with screenwriters to develop engaging scripts for short films, resulting in successful festival submissions and awards.
- Selected music tracks and collaborated with composers to create emotionally resonant scores for each short film project.
- Secured funding for short film projects through grant applications and crowdfunding campaigns.
- Managed production budgets effectively, ensuring all resources were allocated efficiently to deliver high-quality short films.
- Led pre-production efforts, including casting, location scouting, and crew hiring, resulting in well-organized film shoots.
Education
Bachelor of Arts - Film And TV Production
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON05.2026
High School Diploma -
Georgetown District High School
Georgetown, ON06.2021
Skills
- Relationship Building
- Teamwork and Collaboration
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Team Development
- Delegating Work
- Mentoring and Coaching
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Film Production Assistant
Pageman Productions
10.2023 - 10.2023
Volunteer
TIFF
09.2023 - 09.2023
Short Film Director
KinoVision Productions
05.2023 - 01.2024
Producer
KinoVision Productions
04.2023 - Current
Swing/Shift Manager
McDonald's
11.2021 - Current
Team Leader Manager
McDonald's
09.2021 - 11.2021
Crew Trainer
McDonald's
05.2020 - 08.2021
Crew Members
McDonald's
06.2019 - 04.2020
Leader
Georgetown Soccer Club
07.2018 - 07.2018
Bachelor of Arts - Film And TV Production
Sheridan College Institute of Technology And Advanced Learning
High School Diploma -
Georgetown District High School
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