Barakat Abdul
St. Catharines,ON
Overview
7
7
years of professional experience
2
2
Certification
Work History
Swing/Shift Manager
McDonald's
10.2022 - Current
- Making sure the shift runs smoothly
- Able to train crew and coach them expert in all station
- Responsible to shift management, delegation, cash counting, and safe control performs assessments on employees provide feedback and coaching to employee
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Personal Support Worker
Stay At Home Nursing
08.2022 - Current
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Documented vitals, behaviors, and medications in client medical records.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored clients' overall health and well-being and noted significant changes.
- Personal support
- Emotional support
- Trained with transfer lifts
- Heavy household care
- Light house hold care
- Medication assistance
- Assisting with dressing and personal care
Crew Member
McDonald's
05.2021 - 10.2022
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
- Accurately operated cash register to process customer payments.
Cashier
Value Village
08.2019 - 12.2021
- Operate cash register and process customer purchases
- Price clothes and other donations and place in designated areas
- Clean and tidy store
- Greeter and monitor customers in store and direct to specified items
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
- Worked closely with shift manager to solve problems and handle customer concerns.
Fashion Stylist
R W Co
04.2019 - 07.2019
- Greet customers entering the store; operate a cash register and process purchase
- Provide fashion suggestions
- Organize and coordinate displays to keep store tidy and neat
- Provided education and guidance to clients on fashion trends and styling techniques.
Cashier
Tosin Travel Agency
01.2016 - 01.2016
- Create a welcoming reception for customers entering the facilities
- Prepare and offer refreshments to clientele
- Operated cash register to record transactions accurately and efficiently.
Customer Service Representative/ Secretary
Tosin Travel Agency
01.2014 - 01.2016
- Warmly greet customers and direct them accordingly
- Operate and fix computers issues
- Manage customer service functions such as cash and safety deposits
- Ensure loss prevention procedures are performed according to standard
- Maintain a prompt checkout area and keep company clean
- Perform personal assistant duties such as sending out company related emails
Education
Bachelor of Science - Biomedical Science in Biomedical Science
Brock University
Skills
- Excellent customer service and communication skills
- Quick learner, and able to adapt quickly to new situations
- Sharp, poised, able to convey a warm yet professional image
- Hold honesty and integrity as personal values
- Resourceful; skilled in analyzing and solving problems
- Goal-oriented; well organized and know how to prioritize tasks and a work with others in a team
- Setting to produce results
- Strong attention to detail with effective time management and organizational skills
- Cash Handling
- Customer Experience Management
- Microsoft Word
- Organizational Skills
Accomplishments
- July 2022 to Present
- Groups
- Royal house worker
- September 2017 to Present
- Was trained as an hosiplitalty member
- Also trained with IT
- Deals with camera
- Deals with soundboard, streams, editing of flyers, Vmix
Certification
- Meets CSA Standard Z1210-17 – Intermediate CPR Certification May 2022 to April 2026
- Food Handler Certification PSW certificate
Timeline
Swing/Shift Manager
McDonald's
10.2022 - Current
Personal Support Worker
Stay At Home Nursing
08.2022 - Current
Crew Member
McDonald's
05.2021 - 10.2022
Cashier
Value Village
08.2019 - 12.2021
Fashion Stylist
R W Co
04.2019 - 07.2019
Cashier
Tosin Travel Agency
01.2016 - 01.2016
Customer Service Representative/ Secretary
Tosin Travel Agency
01.2014 - 01.2016
Bachelor of Science - Biomedical Science in Biomedical Science
Brock University
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