Summary
Overview
Work History
Education
Skills
Certification
Timeline

Jess Garfield

Cornwall,ON

Summary

Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Key Holder/Budtender

ShinyBud
Cornwall, ON
11.2021 - Current
  • Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation
  • Engage with and educate customers to build rapport and promote long-term loyalty for increased sales
  • Assist with team responsibilities by cleaning, managing cash registers and product merchandising
  • Streamlined opening and closing procedures as integral member of store staff

Key Holder, Sales Associate

Sally Beauty
Cornwall, ON
03.2015 - 03.2016
  • Oversee store operations by counting cash drawers, reviewing equipment management and supervising staff
  • Increase sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features
  • Provide positive first impressions to welcome existing, new and potential customers
  • Organize racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Process product returns and assist customers with other selections
  • Prepare large cash deposits with zero discrepancies

Swing Manager

McDonald's
Cornwall, ON
02.2003 - 05.2005
  • Oversee balancing of cash registers, reconcile transactions and deposit establishment's earnings to bank
  • Handle escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
  • Oversee food preparation and monitor safety protocols
  • Set and enforce performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Inspect preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations

Education

High School Diploma -

Cornwall Collegiate and Vocational School

Skills

  • Handling Complaints and Inquiries
  • Computer Proficiency
  • Team Contribution
  • Effective Customer Communication
  • Managing Cash Register
  • Regulatory and Legal Compliance
  • Retail Industry Experience
  • POS Terminal Operations
  • Good Communication Skills
  • Telephone Reception

Certification

CannSell Standard + Expert Present Required training and certification for all Ontario cannabis retail employees

Timeline

Key Holder/Budtender - ShinyBud
11.2021 - Current
Key Holder, Sales Associate - Sally Beauty
03.2015 - 03.2016
Swing Manager - McDonald's
02.2003 - 05.2005
Cornwall Collegiate and Vocational School - High School Diploma,

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Jess Garfield