Shivam Narula
Winnipeg
Summary
Proven track record in enhancing customer loyalty and sales, leveraging strong service mindset and POS system expertise. Achieved consistent sales targets by excelling in customer engagement and inventory management. Demonstrates exceptional attention to detail and the ability to remain calm under pressure, contributing to a significant reduction in store shrinkage.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Key Holder/Budtender
Tatva Cannabis Ltd.
11.2022 - 06.2024
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Implemented loss prevention strategies to minimize store shrinkage.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
Driver/Mover
YouMoveMe
07.2022 - 08.2022
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Package Handler
UPS
06.2021 - 06.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
Package Handler
Fedex Ground
01.2021 - 06.2021
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
Education
Diploma - Finance
Collège CDI - Montréal
Montreal, QC05.2022
Skills
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Upselling Products and Services
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Order and Refund Processing
- Answering Customer Questions
- Patient and Empathetic
- Staff Support
- Customer Service and Assistance
- Knowledge Base
- Excellent Attention to Detail
- Closing Procedures
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Certification
SmartChoices Cannabis Serving MB certificate
VALID MB Security Guard License
VALID MB Driver's License with a Registered and Insured vehichle
Timeline
Key Holder/Budtender
Tatva Cannabis Ltd.
11.2022 - 06.2024
Driver/Mover
YouMoveMe
07.2022 - 08.2022
Package Handler
UPS
06.2021 - 06.2022
Package Handler
Fedex Ground
01.2021 - 06.2021
Diploma - Finance
Collège CDI - Montréal
SmartChoices Cannabis Serving MB certificate
VALID MB Security Guard License
VALID MB Driver's License with a Registered and Insured vehichle
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